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Serramonte Ford
Colma, CA
303 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 303 reviews
January 29, 2022
The staff there very friendly and approachable.And the show room floor and other area of dealership very clean show room floor and other area of dealership very clean More
by lauritodondon
January 27, 2022
Warm and friendly, courteous and knowledgeable and efficient. Jhay and Jason gave excellent service. Will return to Jhay and Jason in the future and recommend their service to anyone. We felt confide efficient. Jhay and Jason gave excellent service. Will return to Jhay and Jason in the future and recommend their service to anyone. We felt confident and trusting in their service. 5+ stars. More
by rmberta70
January 09, 2022
We had a quick and easy time purchasing a new Escape from Serramonte Ford. Oday and Hamza were extremely helpful and no pressure. Serramonte Ford. Oday and Hamza were extremely helpful and no pressure. More
by JulieO
January 07, 2022
Erick is a very helpful with us he speak Spanish and a answer all the question we have including my personal brother mechanic he is very respectful and friendly we love him !! Family Gil answer all the question we have including my personal brother mechanic he is very respectful and friendly we love him !! Family Gil More
by Gloriagil2488
January 06, 2022
Michael Seth Banko met me in the dealer lobby and assisted me in the purchase of my leased car. He was very professional and informative. He is the reason I concluded this transaction today. assisted me in the purchase of my leased car. He was very professional and informative. He is the reason I concluded this transaction today. More
by PricerichardsRichard
January 03, 2022
Good crevice good person buen contacto tratan de ayudar para dar un buen resultado para poder comprar un buen carro para dar un buen resultado para poder comprar un buen carro More
by Aguado.Ricardo
Employees Worked With
December 12, 2021
Truly good customer service from the initial contact to the sale. Anthony Guerra is a professional and a very nice person. Would go back to him again. the sale. Anthony Guerra is a professional and a very nice person. Would go back to him again. More
by antonio.valla
Employees Worked With
November 30, 2021
We have a big problem. The black Ford F-150 (that you guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles wer guys called "the fancy truck") has been returned to us in worse condition than when it was delivered. The mileage in/out, is incorrect; 25 miles were put on the truck. The passengers seat has been rearranged, the glove boxes are all scratched up (photos attached), and the seats were laid back. Being that the keys were missing for 2 days and found at someone's computer station, one can only surmise the vehicle was used as a personal vehicle to go take lunch breaks, joyride, etc. It is INCREDIBLY concerning that the keys were not properly tracked and returned. This is a huge liability as the vehicle is a work vehicle, full of tools and no one in the service dept. could account for the keys whereabouts and when the vehicle was used and by whom. Service workers had to be called at home to assist in the location of our keys upon pickup. - The touch screen on the dash no longer works - The climate controls are broken - The rattling in the engine is still there - The back up camera stays on when the vehicle is in park. Additionally, there is now trouble with the transmission and the vehicle jerks as though it is pulling a trailer when it reaches a complete stop. Further, you did not have the break pads for this vehicle, so it needs to go back into some shop for those. The sunroof was opened (after being told NOT to open as it does not close), and obviously the sunroof is still open today and will cost a couple thousand dollars to repair back to operating condition. All of the above items are repairs/damage created by the service department and need to be fix by Ford at their expense. We were also told that some of the items Ford broke were items that your service department could not fix anyway, so why not send the truck to someone with the skill and knowhow instead of further breaking the vehicle. We have lost time and money and are left worse off than when we began. More
by beansuckss
Employees Worked With
Juan Martin, Aaron (service manager)
November 06, 2021
GREAT EXPERIENCE MICHAEL PAGADUAN WAS OUTSTANDING & VERY HELPFUL. HE CONTACTED US IMMEDIATELY UPON INTERNET INQUIRY....EXTREMELY HONEST AND KNOWLEDGEABLE ABOUT THE NEW MACH-E ALL ELECTRIC CAR THAT WE PURCH HELPFUL. HE CONTACTED US IMMEDIATELY UPON INTERNET INQUIRY....EXTREMELY HONEST AND KNOWLEDGEABLE ABOUT THE NEW MACH-E ALL ELECTRIC CAR THAT WE PURCHASED... More
by Carnut stockton
