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Serramonte Ford

Colma, CA

Overview
Employees
Reviews
Vehicles
4.6
309 Reviews
At Serramonte Ford, it is our mission to always maintain Ford excellence and we do this by not only offering top-notch brand-new vehicles, but by also offering a variety of reliable, pre-inspected used Ford cars in Colma. Our pre-owned inventory is stocked with an array of great cars, trucks and SUVs, including certified pre-owned and one-owner models. We also have a selection of used car specials for buyers on a budget to take advantage of, allowing them obtain a great, safe car for less.
Contact Dealership

999 Serramonte Blvd

Colma, CA

94014

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Showing 309 reviews

January 29, 2025

Very friendly and helpful, patient as we sorted out the details. Answered questions clearly and very responsive. More

by Paur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamza Awadalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oday Alamour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2025 -

Serramonte Ford responded

Thanks for your kind words, Paur! We’re thrilled to hear you had a great experience with our team. We always strive to be helpful and responsive, and it’s wonderful to know we met your expectations. Looking forward to assisting you again!

January 28, 2025

The salesman was friendly and helpful. I would recommend the dealership to my friends. Thanks. More

by Broj324
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael "Seth" Banko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2025 -

Serramonte Ford responded

Thanks! We’re thrilled to hear you had a great experience with our team. Your recommendation means a lot to us. We look forward to welcoming you and your friends back to the dealership!

January 22, 2025

Serramonte Ford was great. They did our oil change in a timely manner. This will be our "go-to" place for all our future services. More

by adkajita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Betelyoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Serramonte Ford responded

Thank you! We're thrilled to hear you had a great experience with your oil change. We appreciate your trust and look forward to being your go-to spot for all your future service needs!

January 10, 2025

Good services. The pickup and delivery and mobile service are great, we din’t have to worry about arranging a ride. More

by Wojimo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Serramonte Ford responded

Thanks! We’re thrilled to hear you enjoyed our pickup and delivery services. Making your experience hassle-free is our top priority. We appreciate your support and look forward to serving you again!

January 03, 2025

Save your time and money these people are fake. All they want is your money no type of honor. More

by Save your money
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jhay Isip
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Shone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Serramonte Ford responded

We strive to build trust and provide a positive experience for every customer. To address this situation thoroughly, we encourage you to contact Matt Shone, our General Manager, at 650-763-2400.

Jan 06, 2025 -

Save your money responded

Matt Shone is a joke.

December 14, 2024

Was very happy with the prompt, courteous service that I received. I had a problem with my car & arrived without an appointment and Pamela immediately helped me & let me know what the problem was. Thank yo More

by candaceinjaian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Serramonte Ford responded

Thank you, Candace! We're thrilled to hear about your positive experience with Pamela. Our team is always here to provide prompt service, and we appreciate your kind words. We look forward to assisting you again in the future!

November 06, 2024

Not liking dealerships in general, we were surprised to feel right at home with all the staff we met. More

by Bearbeads
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamza Awadalla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Williams is 10 stars, not five.! The best! Sean and Hamza were outstanding as well!
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Nov 07, 2024 -

Serramonte Ford responded

Thanks! We're thrilled to hear you felt right at home with our team. We strive to create a welcoming environment for everyone. Your support means a lot to us!

November 05, 2024

Excellent service every time I bring my cars in for service, very efficient and easy to make an appointment More

by Digneo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bueno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Serramonte Ford responded

Thank you! We're thrilled to hear you consistently have a great experience with our service. Our team works hard to make the process as efficient as possible, and your feedback means a lot to us. Looking forward to seeing you again!

October 17, 2024

Good dealer. Cost of tire too high. Puts me in debt that I don't need More

by marieregis013
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Yaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Serramonte Ford responded

Thanks for your feedback! We're glad you had a positive experience with us. We understand that pricing can be a concern, and we’re always looking for ways to provide value. Your insights help us improve, so we appreciate you sharing.

October 17, 2024

Service advisor quick lu approaching me and informed me all need to be done detailed and estimation. Done next day really well.100% More

by Yans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Wisnewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Serramonte Ford responded

Thanks for your fantastic feedback! We're thrilled to hear that our service advisor provided you with a detailed estimate and that everything was completed promptly. Your satisfaction means a lot to us, and we look forward to serving you again!

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