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Serra Trussville Kia - Service Center
Birmingham, AL
1,451 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,451 Reviews of Serra Trussville Kia - Service Center
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August 07, 2021
Great customer service, very nice customer lounge. Felt right at home, just like family. Very prompt service with updates on the service progress of my vehicle. When the service was completed the rep came right at home, just like family. Very prompt service with updates on the service progress of my vehicle. When the service was completed the rep came and got me, finalized the paperwork, and walked me out to my vehicle. He then made sure I was happy with the cleanliness in which my vehicle was returned. Made sure I was totally satisfied with my service experience today. You just don't find service like that much these days. I really felt like they valued my business, and my business was for recall notice and lub, oil, and filter with a tire rotation. More
by barnard1964
Verified CustomerEmployees Worked With
Chris Margetts
August 03, 2021
Pleased to have quick service with relaxed people. Thanks thanks thanks thanks thanks thanks. I needed a 25 word minimum so here you go. Lol thanks thanks thanks thanks thanks. I needed a 25 word minimum so here you go. Lol More
by gruver.matthew
July 30, 2021
As always awesome service very time oriented service and I appreciate that and Frankie is normally who’s there very professional and knowledgeable young man Thank u I appreciate that and Frankie is normally who’s there very professional and knowledgeable young man Thank u More
by ervinwayne
Employees Worked With
Frankie Vance
July 28, 2021
Daniel was awesome, all work was awesome, price was awesome, communication was awesome. Everything was just awesome. I love Kia Trussville and all who work there. awesome, communication was awesome. Everything was just awesome. I love Kia Trussville and all who work there. More
by jeanne2
Employees Worked With
Daniel
July 26, 2021
Not sure what happened, but I was not satisfied after my last service at this dealership. The people were friendly however, the service seems lacking. last service at this dealership. The people were friendly however, the service seems lacking. More
by Clayton
Employees Worked With
Bill in Service Department
July 22, 2021
I had a disappointing experience at Kia, In Trusville, Alabama. I spoke to the service person regarding my discounts and they were not applied. The amount was a $29. 00 cash and also 20% off my repairs a Alabama. I spoke to the service person regarding my discounts and they were not applied. The amount was a $29. 00 cash and also 20% off my repairs and parts in the service department. More
by Dissatisfied#3101
Employees Worked With
Daniel Furgason
July 22, 2021
They helped fit me in early and got everything done as expected. Very friendly, professional and helpful. Much appreciated all the courtesies, thank you very much. expected. Very friendly, professional and helpful. Much appreciated all the courtesies, thank you very much. More
by myhaze
Employees Worked With
Daniel
July 21, 2021
Slow service. Part ordered, couldn't check status of part, phone not answered (service department). Left message, no return call. Went to dealership for answers! part, phone not answered (service department). Left message, no return call. Went to dealership for answers! More
by cynthiawaites
Employees Worked With
(Service asvisors) William W and Daniel Fergason
