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Serra Trussville Kia - Service Center

Birmingham, AL

4.2
1,451 Reviews
Call Service Center (205) 314-8010

1,451 Reviews of Serra Trussville Kia - Service Center

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October 12, 2021

I have always gone here but will be going there no longer. Terrible customer service this past time. We had extenuating circumstances and they were not helpful at all. pretty sure they sliced our tire More

by kayleyvaughn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Payden Sewell, Clint Wright
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Oct 26, 2021 -

Serra Trussville Kia responded

I hate that you had that experience here at the dealership. However, I have looked through all of our systems and I am unable to find anyone with the attached name. Please contact me directly and I will be more than happy to try and correct this experience. My email address is cwright@serrakia.com. Thank you for the feed back. Please give me an opportunity to correct this experience.

Oct 26, 2021 -

kayleyvaughn responded

My email is kayley.vaughn@gmail.com the name is probably kayley or Darryn hurt in your system

September 30, 2021

Employees are always nice and informative. Waiting room always nice and clean. Car was fixed in short time More

by joannhapgood1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerry
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September 28, 2021

The lady that received my info was GREAT. She was kind and also kept me informed on my car. More

by djmom09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name not listed
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September 27, 2021

The service manager was very nice and helpful. The mechanics were quick and accurate. All together a great experience. More

by barrycaltmark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Margetts
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September 24, 2021

Always friendly and helpful. Will continue to use them. Bought a 2021 Sportage and love it. More

by Lousmc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel
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September 20, 2021

Timely and informative. Great environment to wait in. Highly recommend their service dept. Great expierence. More

by grauntrob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie Lackey
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September 08, 2021

Serra Kia service team saves the day once again! My car's battery died just a few days before my scheduled service appointment - They were able to take the car in unscheduled over a holiday weekend, and get More

by ibornstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Furgason
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September 07, 2021

I was told that they do not have loaner cars while my car was being fixed. I was without a car for over 6 weeks More

by elhenry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Margetts
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August 27, 2021

The service center was clean. I had a co for table place to wait. The service was very fast. The service rep kept me informed. More

by ksmithotr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember sorry
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August 09, 2021

Went online to schedule a service appointment. A chat bot named "Jennifer" offered assistance. Answered all questions asked and was told someone would be in contact with me. Waited two days and never heard a More

by bvolke19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Furgason
Report | Print
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