Serra Trussville Kia - Service Center

Everyone is always so professional and nice and go out of their way to help. I appreciate the waiting room always having coffee available! their way to help. I appreciate the waiting room always having coffee available! More

It was horrible. I had an appointment for a recall and service. The guy wrote my name and phone number down on an index card and took my key. I have never been there I had an appointment for a recall and service. The guy wrote my name and phone number down on an index card and took my key. I have never been there before, but pretty sure that wasn’t the proper way. I told him I wanted it serviced, recall done, and check the oil leak and call with estimate. I then added before I left to check the driver’s door handle, it was loose and needed fixing. He wrote it all down on the index card. I asked him if I needed to sign anything, he said no, and took my key. I got a call few hours later and we discussed the oil leak. Everything was good in the conversation and I told him I would come get it. When I got back, I went inside and discussed the service. I asked if they did the recall and she had to check. It was a SAFETY recall and it wasn’t even addressed. She then called parts and had them order the part. The door handle was not addressed. I said don’t worry about it, do it next time as I didn’t have time. So I paid for my parts on order and got my key to leave. I get in my car and cranked it, put in reverse and the transmission spins a little bit, ok. I get it to back up and then I put in drive and it spins, will not go, just revs up as if not going in gear. I managed to get it parked and went back inside. I told the guy and immediately get “we didn't touch transmission”. I never said you did, I just said it wasn't right and you serviced it. He gets in and backs it up, seemed ok, he puts in drive a couple of feet and it goes ok, then I can hear it as he does it a couple more times to check, it was definitely giving him a hard time and spinning . He got out and said “it is driving just as it was when you left it”. It was not. Transmission was not an issue before. I took the car and left. As I get closer to home, less than ten minutes away, it is progressively getting worse. I get home and decided to check under the hood. The transmission fluid was splattered all over around the stick. I pulled it to check, yes it was cranked, and not a drop. I had absolutely NO transmission fluid. Now I am all for mistakes can happen. I am also all for letting someone make it right if it is wrong. But for him to drive it and look me in the face and tell me it was like that before, come on. I have parts on order so I have to go back and let them finish the work. I just don’t know if I have faith that they didn’t accidentally drain the transmission fluid and not refill it. Just the fact that he acted like nothing was wrong with it, even after he drove it, says enough for me. I work at a service center, if we make a mistake, we make it right. That is how you keep your customers. This could have caused major damage had I had further to drive. Thank goodness I made it home ok. More

The employees were nice. My car was ready within the hour. I appreciate the care My car was ready within the hour. I appreciate the care More

Serra Kia Trussville always goes above and beyond. All of the staff are super friendly and they always make sure my car and I are taken care of! All of the staff are super friendly and they always make sure my car and I are taken care of! More

Friendly fast service and waiting area was nice and clean. Staff was courteous. Restrooms were clean clean. Staff was courteous. Restrooms were clean More

My car was recalled for air bags, my letter said it would take 1 to 2 hours to fix. I'm handicap and can't get around to well. The lady from behind the desk met me at my car took my keys and sent me inside. take 1 to 2 hours to fix. I'm handicap and can't get around to well. The lady from behind the desk met me at my car took my keys and sent me inside. She was very nice and helpful and pleasant. It only took half an hour to fix. Should I need help with my car, I would have no problem bringing it back to Kia on Main St. Thank you, Joyce Sievers More

Very hard to get on the phone to schedule the next step of oil consumption test which is required by Kia for a Kia issue on vehicle. Becoming very hard and inconvenient to deal with this issue for the oil of oil consumption test which is required by Kia for a Kia issue on vehicle. Becoming very hard and inconvenient to deal with this issue for the oil usage issue on my auto. Starting to regret buying this auto. More

Service was great, Sarah was very knowledgeable with such a great personality! My visit very pleasant a great personality! My visit very pleasant More

Had an appointment after sitting for 2 hours went and asked my car was still sitting outside. Then they didn’t even have the part to fix it asked my car was still sitting outside. Then they didn’t even have the part to fix it More

This Kia dealership was an hour away from my home, but the closest that had what was needed a battery for my K900. I appreciate them for the their great service, in getting my car in such a timely manner. the closest that had what was needed a battery for my K900. I appreciate them for the their great service, in getting my car in such a timely manner. More