Serra Trussville Kia - Service Center

I cannot say enough good about getting my car serviced at Serra Kia Trussville!! Everyone speaks to me, it doesn't take long, and the thoroughness just cannot be beat. VERY HAPPY, especially for someone who Serra Kia Trussville!! Everyone speaks to me, it doesn't take long, and the thoroughness just cannot be beat. VERY HAPPY, especially for someone who cannot stand to go sit somewhere doing adult things. WAY TO GO, TRUSSVILLE TEAM!! More

The Service rep was delightful, thorough and honest. It was good working with her. Previous telephone contact attempts were a disaster. No one would answer the phone in service. It was good working with her. Previous telephone contact attempts were a disaster. No one would answer the phone in service. More

Quick service. Very friendly service associate. Communication was excellent as far as servicing our needs Very friendly service associate. Communication was excellent as far as servicing our needs More

Sarah was awesome! She got an issue resolved that went unresolved from my 1st appointment. She got an issue resolved that went unresolved from my 1st appointment. More

I was sent a letter letting me know to make an appointment because the part had been received for my recall. I came in for my scheduled appt., had to remind them what I was there for (recall part appointment because the part had been received for my recall. I came in for my scheduled appt., had to remind them what I was there for (recall part only), and was sent to the waiting room. Two hours later I was finally called up, and they tried to charge for work done on my car that I hadn’t requested. They finally fixed the error, and then said that they had ordered the part for my car and I would have to come back the following week to get it fixed. I was there for two hours and the issue wasn’t even resolved! What were they doing to my car all that time? I don’t think it takes two hours to realize you need to order a part. Absolute waste of time and I will never be going back there once this is fixed. More

They were very nice and figured the guarantee for me. The service was quick and easy! The service was quick and easy! More

The service seems to be improving. Had trouble with service during pandemic. Had a few issues with getting kia serviced. Had trouble with service during pandemic. Had a few issues with getting kia serviced. More

It's the best. Workers are nice and they give you quality service. I do recommend. Workers are nice and they give you quality service. I do recommend. More

They are great people lot of help can be a fast wait just ask for Kevin ask for Kevin More