Serra Trussville Kia - Service Center

Service was great! Very friendly and prompt. They answered all my questions and more. Will definitely bring my car again. Very friendly and prompt. They answered all my questions and more. Will definitely bring my car again. More

Great service. Nice folks. Timely attention to my service needs. I would highly recommend them. Nice folks. Timely attention to my service needs. I would highly recommend them. More

Although I usually have a good experience, this time I did not. The problem was not my fault, it was preexisting and Kia did not take responsibility. did not. The problem was not my fault, it was preexisting and Kia did not take responsibility. More

Staci and Sara were both helpful and Professonal. I look forward to my next visit. I look forward to my next visit. More

I was good with the service when I came in for an oil change. They did tell me I needed new tires. So i ordered them. Well i was still charged for the tire rotation even tho they informed me that I neede change. They did tell me I needed new tires. So i ordered them. Well i was still charged for the tire rotation even tho they informed me that I needed new tires and would be back the next day to get my tires put on. I came in the next day around 9:30am because johnathan was able to squeeze me in even though they were packed. I didn’t leave till almost 3 hours later. Now honestly I had nothing to complain about on the wait but I was still kinda put off about being charged for the tire rotation when I ordered a whole set of new tires and also paid the price for get them put on. Im grateful that they got me in but I was charged for something that was pointless. The service advisor said that I would get a free oil change because I spent so much money in two days. I asked for something in writing but he said it was “gentleman’s agreement.” Hopefully that still stands when I go back. More

Fast service and they will take good care of you. They are always willing to listen and will not force any repairs. Have been visiting them for the last 4-5 years now. They are always willing to listen and will not force any repairs. Have been visiting them for the last 4-5 years now. More

No local service department can compare! !! Trust me I've been to all of them, and keep coming back to Serra Kia in Trussville! !! Trust me I've been to all of them, and keep coming back to Serra Kia in Trussville! More

Everyone was very nice,. friendly and took care of my needs, Sarah was very accommodating. friendly and took care of my needs, Sarah was very accommodating. More

Great crew of workers, everyone was very professional. Their environment is so clean, would most defiantly recommend Their environment is so clean, would most defiantly recommend More

I was met at the by Jonathan and he answered every concern and he was so polite. I've always loved him because he work with me and he never complained concern and he was so polite. I've always loved him because he work with me and he never complained More