Serra Trussville Kia - Service Center

They were fast and communication was awesome. Johnathan and Sara was great. I will definitely be back. Johnathan and Sara was great. I will definitely be back. More

Very accommodating. ...got appointment Very quickly after speaking with Jonathan. Vehicle was stalling and hesitant when slowing to stop....made for some ner b out dri ...got appointment Very quickly after speaking with Jonathan. Vehicle was stalling and hesitant when slowing to stop....made for some ner b out driving moments.....diagnosed and took care of a failing coil.....didn't have to wait too long...great service department More

The oil change was very. quick and easy and everyone was so nice. Great experience. quick and easy and everyone was so nice. Great experience. More

it's always a pleasure to do with business at this service center. Great technicians and friendly staff! service center. Great technicians and friendly staff! More

Efficient taking care of recalls for my vehicle. ..did one recall and then 2 others on another day....nice waiting area and friendly staff ..did one recall and then 2 others on another day....nice waiting area and friendly staff More

Communication was very difficult. Would call and not get answers and not get called back. Confusing information as to whether or not the part had arrived and no one could figure out Would call and not get answers and not get called back. Confusing information as to whether or not the part had arrived and no one could figure out if it had arrived, so my call was transferred to different departments and no one could help, then I was left on hold and forgotten for 33 minutes. That’s just one example. More

Very unprofessional and dishonest they said repair of car was complete they were paid. However when I picked up my car i didnt make it home before it started acting up. I called back and turned around and w was complete they were paid. However when I picked up my car i didnt make it home before it started acting up. I called back and turned around and went back to the dealership and dropped it back off. The service manager hung up on me during a later call checking the status. My car is still not fixed. Im highly disappoined with the poor customerservice. I would not recommend them to anyone. More

I didn't have to wait a long time, the staff was very friendly, and I was out quick. When I'm in the area I will definitely come back. friendly, and I was out quick. When I'm in the area I will definitely come back. More

Kevin and company in service are awesome. Excellent service! Prompt, courteous and professional! I highly recommend this dealership. Excellent service! Prompt, courteous and professional! I highly recommend this dealership. More

They always do excellent work. Also Sarah at the service desk is awesome and great help. Also Sarah at the service desk is awesome and great help. More