Serra Trussville Kia - Service Center

They’ve had my car three weeks and haven’t even called to let me let me More

Everyone is friendly and polite. They make be your be experience there good and exciting. They make be your be experience there good and exciting. More

I had a 10 am appointment. At 11:25 am my car was still in the driveway not even in the garage to be worked on. I went to the service desk to complain. I have a neurolog At 11:25 am my car was still in the driveway not even in the garage to be worked on. I went to the service desk to complain. I have a neurological problem that causes me to shake and it's worse when I hold my head up. I could tell from his smirk that he wasn't taking me seriously due to my tremor. I was even more angry by the time I left. More

Very prompt service. Johnathan explained everything thoroughly. The waiting area was cool, quiet, and comfortable. Johnathan was so helpful. It was my first time at this Johnathan explained everything thoroughly. The waiting area was cool, quiet, and comfortable. Johnathan was so helpful. It was my first time at this dealership and I will come back. More

This dealership, the people, the service is great. Always a nice clean atmosphere, and they get you out in a timely manner. Always a nice clean atmosphere, and they get you out in a timely manner. More

Great and efficient service! The service men were knowledgeable and able to answer all of my questions. The service men were knowledgeable and able to answer all of my questions. More

Had a 12:30pm appointment for oil change and to check a side window screen that would not operate, as well as what was causing the howling noise at the rear of the vehicle. I waited for what should have be side window screen that would not operate, as well as what was causing the howling noise at the rear of the vehicle. I waited for what should have been an hour at the most. I left at 3:00 pm. Inexcusable! More

Great customer service. Always attentive to my needs. Diagnosis was quick and work completed in a timely manner. Always attentive to my needs. Diagnosis was quick and work completed in a timely manner. More

The part that was needed fur my car took a while to get but after they hit it they called and we made an appointment. Everything from there on went great. Sarah, The girl who made the appointment was very but after they hit it they called and we made an appointment. Everything from there on went great. Sarah, The girl who made the appointment was very efficient More

Very poor customer service and unprofessional . Never had such a bad experience like this one.notvsure I will return Never had such a bad experience like this one.notvsure I will return More