Serra Trussville Kia - Service Center

Sarah and Kevin have done a fantastic job of taking care of my Sorento when I’ve brought it. Darren the mechanic is awesome and I will trust him with all my vehicles. of my Sorento when I’ve brought it. Darren the mechanic is awesome and I will trust him with all my vehicles. More

They services department gave great customer services. They were very concerned about our needs and car. They were very concerned about our needs and car. More

Awesome customer service, nice people! Car was in and out in less than 20 mins!! Car was in and out in less than 20 mins!! More

The service department was amazingly helpful and really care about their customers. The service manager went above and beyond what was necessary. There was a little girl there and I wanted to buy her som care about their customers. The service manager went above and beyond what was necessary. There was a little girl there and I wanted to buy her something out of the vending machine but wouldn’t take my $5. He gave us change. It was like we had been there before and knew them. More

The young man that attempted to help did not understand our request. Basically telling us that it would take two weeks for him to open the hood to see if there was anything visible wrong with air condition our request. Basically telling us that it would take two weeks for him to open the hood to see if there was anything visible wrong with air conditioning. He said he was backed up in the shop and had no one available to check. I think the situation could have been handle better and more professional. My wife was looking at buying her a Kia like the one my daughter have, but she's think of changing her mine to a different make and model. Simple courtesy would have been helpful. More

They were quick and efficient with my service call. They explained everything clearly and we made plans for my next visit. They explained everything clearly and we made plans for my next visit. More

The service department at this dealer always goes above and beyond to accommodate my needs, explain what is needed and the expense involved, and complete service in timely and friendly manner. Their kindne and beyond to accommodate my needs, explain what is needed and the expense involved, and complete service in timely and friendly manner. Their kindness in a not so fun setting makes all the difference! More

Worst customer service ever! ! I will never take my care back there again! Needs new management from top to bottom!! ! I will never take my care back there again! Needs new management from top to bottom!! More

Very pleased. Easy to get an appointment, clear communication throughout, clean waiting area, work done on time, no hassles. Sarah was great! Easy to get an appointment, clear communication throughout, clean waiting area, work done on time, no hassles. Sarah was great! More

Really good service attentive to my needs and pleasant atmosphere wait time with management thanks for everything atmosphere wait time with management thanks for everything More