Serra Trussville Kia - Service Center

I do not plan on ever using this device department again. I made an appointment concerning an update that I received in the mail. I arrived for my appointment on time and one hour later was told that this di I made an appointment concerning an update that I received in the mail. I arrived for my appointment on time and one hour later was told that this did not pertain to my vehicle but another one did but they would have to order the part. So… I waited an hour to find out they could not help me. This used to be a good service department but since the pandemic all I have done is waste my time and gotten no service. I called back that afternoon to tell them to cancel the part but was put on hold for over 8 minutes and then hung up. Very poor customer service. More

Very friendly staff, waiting room and restrooms very clean. Check in and check out was fast Awesome experience. clean. Check in and check out was fast Awesome experience. More

Fast and friendly very professional service will definitely be back and will recommend this location definitely be back and will recommend this location More

I keep coming back for the great service I receive from Jonathan. I enjoy his courtesy towards me every visit. Jonathan. I enjoy his courtesy towards me every visit. More

Service lady was very nice and friendly. As well as Jonathan, he was the one sold me my car. He's very nice as well. The service lady notified me what service was performed and if anything w As well as Jonathan, he was the one sold me my car. He's very nice as well. The service lady notified me what service was performed and if anything was wrong. The dealership had complimentary water and coffee. You could even look out this big window to see the men working on your car. I think that's the cool part about the dealership. Every one I came in contact with was friendly and spoke More

Employees always friendly. Service done in timely manner. Wait area was warmer and always clean. Service done in timely manner. Wait area was warmer and always clean. More

I had a great experience! Customer service was fantastic and I was in and out very quickly. Customer service was fantastic and I was in and out very quickly. More

Courteous & pleasant, professional, clean, communicates well. Immediate attention when brought in and checked out of service department. well. Immediate attention when brought in and checked out of service department. More

They were professional, courteous and quick without sacrificing quality service. I love the they kept me informed throughout the whole process. sacrificing quality service. I love the they kept me informed throughout the whole process. More

It's a very curious clean and professional place where they treat you with respect they treat you with respect More