Serra Trussville Kia - Service Center

The service department is very nice and the service advisor is very knowledgeable. The dealership is very clean. advisor is very knowledgeable. The dealership is very clean. More

Took my car in for service. It had an engine light on and was running awful. Was told it would be 6weeks to 8weeks before they could test it to see what the problem was. They pa It had an engine light on and was running awful. Was told it would be 6weeks to 8weeks before they could test it to see what the problem was. They parked my car around the back where it set for two weeks. I decided to call Riverchase Kia to see if they could look at it and they said yes they could get to it in a couple of days. I had to then pay $$$ to have my car towed to another dealership just because your dealership didn't have the time. Then after another week, I find out that whatever sensor was causing the car to run bad had reset and the car is now running perfect again. So for my car to be out of commission for about 4 weeks and to then find out nothing was wrong with it was frustrating. Spent $110.00 on a tow because of your slow service department. More

I have had excellent response / reception from the phone operator to the parts to the service department. I highly recommend Lisa as she has looked up accessory parts for me and given me advice on wha phone operator to the parts to the service department. I highly recommend Lisa as she has looked up accessory parts for me and given me advice on what to do if not available. And Joshua did a great job changing my oil and rotating tires promptly. The waiting room is pleasant, roomy and stocked with coffee and water. What’s not to love? More

The work was fine. My only complaint is it took 4 hours from my appointment time to the time it was finished. My only complaint is it took 4 hours from my appointment time to the time it was finished. More

Sarah, the service advisor is a real asset, she advised me regarding a locknut problem that I had and her advice was spot on and saved me time and money. It’s this type of service that will bring me back me regarding a locknut problem that I had and her advice was spot on and saved me time and money. It’s this type of service that will bring me back to this dealership More

Always provides excellent service when I go to Kia Trussville. I’m on my third Kia vehicle and all of them have been serviced at this location. Trussville. I’m on my third Kia vehicle and all of them have been serviced at this location. More

Failure to diagnose problems with my vehicle. Dissatisfied with the service department and it’s poor service. Dissatisfied with the service department and it’s poor service. More

Very QUICK and efficient! I was only there an hour tops for my service. They will always have my services. I was only there an hour tops for my service. They will always have my services. More

Service-Sarah and Jonathan are a great team. I have been coming to Kia Trussville for 4 years and the service department has not failed me yet. Frankie and Jim treated me with professionalism an I have been coming to Kia Trussville for 4 years and the service department has not failed me yet. Frankie and Jim treated me with professionalism and respect. I enjoyed Jim's stories. LOL. Thanks to Clinton, GM, he also helped me in 2021. More

I love how they can get me in for an oil change without an appointment! an appointment! More