Serra Trussville Kia - Service Center

The staff is very accommodating, great consistent customer service!! I would recommend Serra Kia to anyone. customer service!! I would recommend Serra Kia to anyone. More

Had a check engine light on and they were able to diagnose and quickly resolve the issue. diagnose and quickly resolve the issue. More

As always excellent service thank u for always being the same what I expect is what I get good service same what I expect is what I get good service More

They are very friendly and very respectful and very professional. And they do a great job on my Kia sportage professional. And they do a great job on my Kia sportage More

I have always found great customer service at this location. I am back for good! location. I am back for good! More

I only came in for an estimate and was there over a 1 1/2 hours hours More

Longer wait with appointment time. I was not given washer fluid at all. Service was not reset on my steering wheel because I keep getting service "past due" alert. Terrible service I was not given washer fluid at all. Service was not reset on my steering wheel because I keep getting service "past due" alert. Terrible service!!! More

Great and love the customer service as well as the communication. I dropped car and was assured that they would take care of my car. Not only did they take care of my care they made sure I got the s communication. I dropped car and was assured that they would take care of my car. Not only did they take care of my care they made sure I got the service I needed to keep me on the road. More

That staff was amazing and they got to my car in no time. Didn’t wait long at all. Didn’t wait long at all. More

I had work done on my car that they completed . When they brought my car to me and I cranked it a light was on that we had never seen before. When I asked about this one person said I know it was When they brought my car to me and I cranked it a light was on that we had never seen before. When I asked about this one person said I know it wasn't on when I took your car back this morning. When speaking to the manager, he acted as if we knew the light was on prior. I had just had my car in for a routine service a few weeks before. We had to leave the car another day and they were not able to find out what was wrong. It was not communicating with their tool. They cleared the code and it has not come back on in well over 200 miles of driving. The communication is not only terrible it is impossible. No one EVER answers the phone. If I got transferred to the service department it was never answered. We called multiple times and never even got an answer on the main. I left voicemails that were never returned. I got the text message about my service and responded to it to check on my repair. NO response. I will never go back to this service department. More