Serra Trussville Kia - Service Center

Warm welcome and quick service staff was very helpful and everything was completely done on time everything was completely done on time More

5 Very polite and friendly. I dropped the car off and they called me when it was ready in a reasonable time. I dropped the car off and they called me when it was ready in a reasonable time. More

The experience here was great, I over enjoyed the time I had spent there. I will definitely be back! had spent there. I will definitely be back! More

Dealership is nice and clean. Things seemed to go smoothly. My issue was not about the dealership. Things seemed to go smoothly. My issue was not about the dealership. More

I originally called because of an engine error message. I was able to get an appointment the next day where the message was checked and cleared, oil change / rotation and recall all completed within just I was able to get an appointment the next day where the message was checked and cleared, oil change / rotation and recall all completed within just over an hour. The staff was thorough, professional and friendly, and since I was able to use one of the workstations, I was able to work while the service was being done. Great staff and customer waiting area. More

Excellent service, very friendly. Was in and out in just over an hour. Manager and staff were very professional Was in and out in just over an hour. Manager and staff were very professional More

My car left worse than it was when it went in and no one wanted to assist in correcting anything. I will never come out to Serra Kia Trussville again. wanted to assist in correcting anything. I will never come out to Serra Kia Trussville again. More

Received friendly and quality service from Serra Trussville Kia. Will recommend Kia to anyone. Thanks Trussville Kia. Will recommend Kia to anyone. Thanks More

HORRIBLE service. Said they would look at it that day just to see if it was safe to drive to Anniston and give me an idea. Never did had to leave it there, left for a Said they would look at it that day just to see if it was safe to drive to Anniston and give me an idea. Never did had to leave it there, left for a month never updated me. I had to keep calling them and after 4 weeks they said my service guy was out for a week but maybe someone could look at it tomorrow. Called back and they said there was no one to look at it so I had to pay to tow it to another place to get fixed. A month and they hadn’t even looked at it! No apologies for not updating me or anything. Had it done in Anniston in a few days. Will never go there again and would not recommend them! Mr Jonathan was the name I was given to get updates and he just had excuses and stalling techniques. More

Kristy, sales rep, was very friendly, helpful and knowledgeable in my experience with Serria Kia. knowledgeable in my experience with Serria Kia. More