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Serra Trussville Kia - Service Center

Birmingham, AL

4.2
1,451 Reviews

1,451 Reviews of Serra Trussville Kia - Service Center

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July 21, 2023

I had a pleasant experience with Sierra Kia in Trussville. It didn't take very long. Everyone was friendly. I enjoyed it More

by susanb409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember any names
July 20, 2023

I had an appt for Thursday morning at 10:30 and was told my car would be priority with the appt. It wasn’t even looked at until the following Monday afternoon. The repair was very simple, more so than antic More

by mikejulie7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Adams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
July 18, 2023

I'm very happy that they were able to replace my engine with the recall on it. I just wish they wouldn't have dented my hood in the process.when asked about it they said that they had no idea and the guy w More

by ariaandeverlybest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I Don't know the man's name who I dealt with. His is pants were unreasonably tight though.
July 18, 2023

I was very pleased with the service I received. I was told it would take possibly 2 hours and it ended up only taking 1. More

by mas3c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not sure who helped me
July 15, 2023

My trip to the Service Department was great, professional and they keep me informed on the status of my vehicle! More

by Nicole1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
July 15, 2023

Great service and value! I enjoy doing business with Trussville Sierra Kia. It is the only place that I would get service for two Kia’s that I own. More

by Ed.Ryszkiewicz@charter.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
July 14, 2023

They are always so kind to me and the level of professionalism is without compare. More

by Emmjay1986@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
July 13, 2023

The service was nice but it took 2 weeks to get my car service they did provide a free oil change and car wash I forgot to ask a free tire rotation wish I needed More

by alewis291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Price
July 12, 2023

Very pleased with the recall service on my 2014 Kia Soul. Waiting time was about an hour. Staff friendly and professional. More

by beswader46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Check-in employee was very helpful.
July 10, 2023

Service attendant was very prompt and professional and resolved my recall issue in zero time More

by Nathaniel Dunn Jr
Recommend Dealer
Yes
Employees Worked With
Lisa Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Price
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