Serra Trussville Kia - Service Center

Matter of fact rude employee and unfair pricing. I will not purchase another kia! Done I will not purchase another kia! Done More

They couldn't look at my car for 4-5 weeks. That's ridiculous. So we took it somewhere else. That's ridiculous. So we took it somewhere else. More

Collin was very kind and extremely accommodating. He squeezed me in and allowed me to get my repair in before my trip . He said it would take about two hours and he was right!! Two hours on the dot h He squeezed me in and allowed me to get my repair in before my trip . He said it would take about two hours and he was right!! Two hours on the dot he came back to get me. He even went the extra mile and got me a car wash. I had a wonderful experience More

I love the atmosphere of the dealership; however, the wait and service have gone down since I have been coming for the last 10 years. I would love to have text service on the progress of my car and some wait and service have gone down since I have been coming for the last 10 years. I would love to have text service on the progress of my car and some of the services that I needed I found out about a month later at another KIA dealership and it was major maintenance on my car. This was disappointing because I have trusted Serra KIA with my car for a while and it cost me over 1200 to get something fixed that I feel should have been fixed at my maintenance session at Serra a month prior. More

They opened up about 30 minutes late. Everything went smoothly after that. I like that they give a courtesy wash. Everything went smoothly after that. I like that they give a courtesy wash. More

Serra Trusssville Kia renewed my faith in Kia after an incredibly poor experience with Riverchase Kia (beware). The employees were friendly, helpful, and as equally as important -- they worked with me t incredibly poor experience with Riverchase Kia (beware). The employees were friendly, helpful, and as equally as important -- they worked with me to ensure the recall repair was not any more inconvenience than necessary. I drove 45 minutes one way to avoid RiverS!@# and I would strongly suggest anyone else do the same. Thank you, Serra Trussville Kia! More

Extremely happy with my Kia Forte and with the excellent service I get during my maintenance appointments. service I get during my maintenance appointments. More

Nice and quick service, they kept me updated as they did everything and gave estimated finish time. everything and gave estimated finish time. More

Specifically scheduled an appointment to have an ongoing electrical issue addressed. Noted that I would be in a rental while they worked on it. Dropped it off on Wednesday, no response by Friday. Called and electrical issue addressed. Noted that I would be in a rental while they worked on it. Dropped it off on Wednesday, no response by Friday. Called and was told it would be another week to two weeks before they could do it. Told them I would pick it up on Saturday. Trying to get in touch with service manager to discuss issues. More