Serra Trussville Kia - Service Center

Bad attitudes and no matter if you make an appointment the customers time isn't important. Had an appointment at 8am for a 2hr job. Called after 4hrs and was told it would be ready by 5pm. What's the p the customers time isn't important. Had an appointment at 8am for a 2hr job. Called after 4hrs and was told it would be ready by 5pm. What's the point of making an appointment????? Service manager Ben Evans and 2 other Service advisors were extremely rude. More

Service was great 👍🏽, just didn’t get greeted by anyone and had to find out where to drop off the car keys to a service person and had to find out where to drop off the car keys to a service person More

Great service once again! Serra Kia is a great place to take your vehicle for clean, fast and friendly service. Serra Kia is a great place to take your vehicle for clean, fast and friendly service. More

Good Good and quick Service was good and quick. Thanks for the wash Service at Kia was good and quick. Thanks for the wash Thanks for the wash Service at Kia was good and quick. Thanks for the wash More

I was a walk in. I didn’t have to wait long at all. Everyone was really nice. Excellent customer service. I didn’t have to wait long at all. Everyone was really nice. Excellent customer service. More

Negative attitude by service writer. Says no to normal service needs. Could look and act more professional. Says no to normal service needs. Could look and act more professional. More

It was very good The engine was replaced very well. It drives excellent now. The only thing was it took too long. But anyway it was smooth. Thank you Kia dealership! It drives excellent now. The only thing was it took too long. But anyway it was smooth. Thank you Kia dealership! More

Everyone was kind and the associate that helped me was very nice and knowledgeable My wait wasn't too bad very nice and knowledgeable My wait wasn't too bad More

Consistently great customer service from the service department. My car is usually taken care of fairly quick. No complaints here! department. My car is usually taken care of fairly quick. No complaints here! More

I came in for an engine light and the service I received was Fast and friendly. The car was ready before the promised time and the entire service team was great! was Fast and friendly. The car was ready before the promised time and the entire service team was great! More