Serra Trussville Kia - Service Center

I went to the recall and after about an hour l was told that the part was not in. I was then told that Kia would write me when I asked when the part would be in stock that the part was not in. I was then told that Kia would write me when I asked when the part would be in stock More

I was promised a car detail for doing a survey but I had to reschedule the recall appointment three times. I didn't get the detailing but it was probably overlooked because of my rescheduling. to reschedule the recall appointment three times. I didn't get the detailing but it was probably overlooked because of my rescheduling. More

Service was very helpful this time And very courteous Will use again in the future and made up for past experiences there Will use again in the future and made up for past experiences there More

The service team are always so pleasant and helpful when I come in. They always try and get me in and out as quickly as possible. I come in. They always try and get me in and out as quickly as possible. More

The service for my last 3 to 4 service intervals has been very terrible . From the people at the desk, charging for a rotation car didn't get. I got reimbursed but had to waste more time, traveling back to g very terrible . From the people at the desk, charging for a rotation car didn't get. I got reimbursed but had to waste more time, traveling back to get it. This time they finally rotated my tires and did not put air in them. I have a tire that stays low, is how I know on both instances!! No one walks you to your car. They don't explain anything about the service! When they rotate they don't check the breaks! 4 services ago, I was told numbers in break and service was needed to soon. To nothing now: I only go to the dealership, because it's still under warranty, that I am aware of. But hate going in there! More

Always a great experience here! They even detailed cleaned my car! Always a great experience here! They even detailed cleaned my car! Definitely will continue to have my car service They even detailed cleaned my car! Always a great experience here! They even detailed cleaned my car! Definitely will continue to have my car serviced here! More

Fast, Friendly, and informative Everything was seamless, from the online scheduling to the pickup. Everyone I interacted with was friendly and helpful from the online scheduling to the pickup. Everyone I interacted with was friendly and helpful More

Upon arrival everyone greeted me. I did not have to wait to long to be assisted and the complete process was easy. I did not have to wait to long to be assisted and the complete process was easy. More

Excellent service and friendly staff Timely and efficient of the services I needed. And provided great costs! of the services I needed. And provided great costs! More

It was a professional experience where the dealership did a good job getting me the best deal they could. a good job getting me the best deal they could. More