Serra Trussville Kia - Service Center

Treated like family from the moment I walked in From the time I walked through the door I knew I made the correct choice. The showroom was stunning , I was greeeted with a smile and a hello from the From the time I walked through the door I knew I made the correct choice. The showroom was stunning , I was greeeted with a smile and a hello from the receptionist, I wasn’t bombarded by salesmen when I pulled up Bronson greeted me with a smile and ask what he could help me with and showed me to the service department , it was spotless and the amenities they offer in the customer waiting area were great and they even have a room full of toys to keep my 2 year old busy. The GM Lee even came around the dealership and spoke to each and everyone of us and ask if there was anything at all that we needed. I will definitely continue to visit this dealership and service department for all my future needs. Frankie and Jessica in service were very knowledgeable and were so nice and not pushy at all. Thank you Serra Kia Trussville for making me feel like family. More

Taken care of business. Good customer service. Always takes care of what needs to be done without adding all the extras. Friendly people in the service department. Service pe Good customer service. Always takes care of what needs to be done without adding all the extras. Friendly people in the service department. Service people in the past places I have been try to sell me things I do not need. I like Kia they are friendly and honest. More

Great service Kia Trussville renewed my faith in Kia. Gardendale salesmen were dishonest and the scheduled service cost was a nightmare. At Trussville the maintenan Kia Trussville renewed my faith in Kia. Gardendale salesmen were dishonest and the scheduled service cost was a nightmare. At Trussville the maintenance cost are reasonable and the service staff couldn't be better. Because of the Trussville location I would buy another Kia. More

Lovely Service The service at Serra Kia Trussville is outstanding! I bought my 2016 Kia Soul from them in late 2017 and have returned to them to have them service it The service at Serra Kia Trussville is outstanding! I bought my 2016 Kia Soul from them in late 2017 and have returned to them to have them service it for me. The service team staff are all super friendly, they have a large waiting area with free refreshments. The actual facility is very clean and very modern. I would and have recommended them to several people. 10 out of 10, would recommend. More

BEST SERVICE EVER!!!! Always excellent. Very thorough explains everything. Jessica and Frankie are the BEST. My vehicle has been a blessing and they are helping me to kee Always excellent. Very thorough explains everything. Jessica and Frankie are the BEST. My vehicle has been a blessing and they are helping me to keep it that way More

Service Frankie is always very friendly and helpful. He keeps me updated on everything that is going on with the service on my car. Very satisfied. Frankie is always very friendly and helpful. He keeps me updated on everything that is going on with the service on my car. Very satisfied. More

Fast service First time to use Kia service. I went on a Saturday so could not book an appointment but got there right before opened and waited maybe 30-45 minutes First time to use Kia service. I went on a Saturday so could not book an appointment but got there right before opened and waited maybe 30-45 minutes for oil change/first service. Was very happy and will use again. More

Courteous and timely. I was greated with a smile by Frankie. He asked why I was there, but because it was freezing outside he hurriedly got me inside to complete the proces I was greated with a smile by Frankie. He asked why I was there, but because it was freezing outside he hurriedly got me inside to complete the process. He said it would take about 2 hours to fix the recall, but he would put one of his best people on it. In less than an hour I was walking out the door. I consider that customer first service! Plus, every employee that walked through the waiting area were very courteous and eager to assist me with anything I needed. More

Excellent service Excellent service...above and beyond that of any its competitors. None of my requests were not promptly addressed to my satisfaction. Comfortable wait Excellent service...above and beyond that of any its competitors. None of my requests were not promptly addressed to my satisfaction. Comfortable waiting area with WiFi. More

Top notch They hit every detail and let you know exactly what is going on and even return your vehicle better than you left it . Hands down the best service we They hit every detail and let you know exactly what is going on and even return your vehicle better than you left it . Hands down the best service we have ever had More