Serra Trussville Kia - Service Center

Did what they said they would do. Jessica handled it like a professional and the service department did a job well done. Took the car in for some recalls and they handled it great. I Jessica handled it like a professional and the service department did a job well done. Took the car in for some recalls and they handled it great. I also own a Hyundai Sonata with some of the same recalls and had to take it to Serra Hyundai And well let’s just say they are rip offs told a story about what was in the car and tried to push a repair of 400.00 that I remedied in ten minutes. For eleven dollars. Very dishonest. More

Oil change I love taking my car to Kia! Frankie was so attentive to my car maintenance needs and was very friendly! I look forward to doing business with this Gr I love taking my car to Kia! Frankie was so attentive to my car maintenance needs and was very friendly! I look forward to doing business with this Great staff in the near future! More

great experience. Jessica is always friendly, nice and professional. She always makes sure that she understands the reason I am there. The last time I was there was for Jessica is always friendly, nice and professional. She always makes sure that she understands the reason I am there. The last time I was there was for a recall. I wasn't there very long at all. The waiting area is also nice. More

Awesome customer service My overall experience at the dealership is very good. The staff in the service department are friendly and answer your concerns. I’m not completely sa My overall experience at the dealership is very good. The staff in the service department are friendly and answer your concerns. I’m not completely satisfied with my brake job but I’m confident the dealership will make it right. More

Great service . Friendly service. Above and beyond in the service Went in for an oil change and tire rotation in which they found a nail in my tire. Since I had t . Friendly service. Above and beyond in the service Went in for an oil change and tire rotation in which they found a nail in my tire. Since I had to wait they gave me a coupon which gave me the fix d tire for free! More

A pleasant visit When I arrived I did not have an appointment and was notified it may take 2 - 21/2 hours and that was fine. Frank Vance greeted me, was very professi When I arrived I did not have an appointment and was notified it may take 2 - 21/2 hours and that was fine. Frank Vance greeted me, was very professional & pleasant to talk to. He told me of all the work being done, kept me updated and made sure I was aware of the various condiments available including tv. My visit was comfortable & pleasant, I’m very satisfied with my service through Kia service center. More

Fabulous service! My experiences at Serra Kia Trussville have always been great. The service techs Frankie and Jessica are top notch. They are always pleasant and exp My experiences at Serra Kia Trussville have always been great. The service techs Frankie and Jessica are top notch. They are always pleasant and explain in detail the services about to be done on my car. The waiting area is very clean and accommodating. I would definitely recommend Serra Kia Trussville to anyone for sales or service. More

Great service! The service tech Frank was very pleasant and good at explaining what services I needed and didn't need. Facility was nice and clean only thing missin The service tech Frank was very pleasant and good at explaining what services I needed and didn't need. Facility was nice and clean only thing missing was biscuits and doughnuts.. More

Timely service Had to make last minute service for travel out of town. Was able to schedule appointment online and take Kia in as scheduled. I have found. Trussvill Had to make last minute service for travel out of town. Was able to schedule appointment online and take Kia in as scheduled. I have found. Trussville dealership to be much more reliable, efficient, and not trying to provide something you don’t need the nest in Bham. More

Had mt oil changed..very quick ans THE receptionist was awes The best experience ever When I arrived Jessica Eason was on the phone helping another customer..I was very impressed how she interacted on the The best experience ever When I arrived Jessica Eason was on the phone helping another customer..I was very impressed how she interacted on the More