Serra Trussville Kia - Service Center

Service The Service Tech did an outstanding job informing me of the necessary and optional services. The service rep, Frankie took time to explain the options The Service Tech did an outstanding job informing me of the necessary and optional services. The service rep, Frankie took time to explain the options and how it was an advantage with the services rendered. More

VERY GOOD! All @ dealership go over 100% to help the customer. Have and will recommend dealership..Never thought a KIA was such a GOOD vehicle. I've 24000+ and r All @ dealership go over 100% to help the customer. Have and will recommend dealership..Never thought a KIA was such a GOOD vehicle. I've 24000+ and runs as if it was brand new. More

Great Serra Kia is great! The people are incredibly friendly and the service is always excellent. =) I am so happy I purchased a 2018 Kia optima! Serra Kia is great! The people are incredibly friendly and the service is always excellent. =) I am so happy I purchased a 2018 Kia optima! More

Great Job! My Kia Optima was brought in for a couple of recalls. I believe the person who helped me was named Chris. He was very welcoming and great at explainin My Kia Optima was brought in for a couple of recalls. I believe the person who helped me was named Chris. He was very welcoming and great at explaining what was happening with my car. I will definitely be back for other maintenance. More

Great experience, as usual I just went to buy some new wiper blades and they installed them and everything. Even asked if I wanted a bottled water on our way out. I just went to buy some new wiper blades and they installed them and everything. Even asked if I wanted a bottled water on our way out. More

Fast and Friendly I received a notice to bring in my Kia on a recall. So glad we chose Trussville Kia. The staff was very accommodating. They were on time for my s I received a notice to bring in my Kia on a recall. So glad we chose Trussville Kia. The staff was very accommodating. They were on time for my scheduled appointment with no waiting.. They actually were ahead of the promised time that it should have been ready. I will definitely take my car back to this location for any needed repairs! More

Recall on my car I was very surprised at how quickly the work was completed on my car. The man I dealt with gave me a list of what needed to be done and the mileage i I was very surprised at how quickly the work was completed on my car. The man I dealt with gave me a list of what needed to be done and the mileage it needed to be done at and the cost it would be. He was very nice to do this for me. As a widow and on a fixed income this will help me tremendously. I am going to start taking my car here for oil changes, tire rotation, etc. More

Kia Recall I live out of town but was in the area for Christmas time. Serra Kia was beyond helpful in fitting me in during this hectic time of year in order to g I live out of town but was in the area for Christmas time. Serra Kia was beyond helpful in fitting me in during this hectic time of year in order to get my recalls done. I made an appointment over the phone, even though they said they didn’t have any availability scheduled, they let me drop in my car anyways and said they would get it done. I had three recalls they needed to check which would take about three hours - so it was not a small ft. I even got stuck in traffic and called wondering if I just needed to cancel but they told me to come ahead. Sure enough they got it done by the end of the day! Very helpful and very friendly! More

Great customer service I received a very good service experience from the service coordinator, shop mgr, etc. when I took my car in for service. It only took about 2 hours! I received a very good service experience from the service coordinator, shop mgr, etc. when I took my car in for service. It only took about 2 hours! More

Customer Service My car needed more services done than what I came in for. Therefore, service had to be rescheduled. Jessica in service department was very helpful and My car needed more services done than what I came in for. Therefore, service had to be rescheduled. Jessica in service department was very helpful and pleasant. More