Serra Toyota of Traverse City

Very Poor Service and seeming lack of interest to correct n Serra Openly states: "Excellence at every turn...and every straightaway" However having paid their very expensive price for an oil change ($ 71.68 n Serra Openly states: "Excellence at every turn...and every straightaway" However having paid their very expensive price for an oil change ($ 71.68 nearly double when compared to specialty oil service centers in our N Mich area ) where they offer a "MULTI-POINT INSPECTION" checking nearly 48+ items and systems on Toyota Vehicle and providing an assessment for each. My inspection form was blatantly checked as all OK at this time when in fact the majority of items on my inspection WERE NOT INSPECTED NOR WAS ANY TIME DEVOTED TO THEM. A previous experience with my wife's vehicle at this Serra Toyota service department produced the exact same results. Upon presenting my vehicle for this service I had actually applied clear tape over many of the items on the check list to see if the tape was disturbed as a result from their removing the tap to perform their inspections on each of these items. THE TAPE WAS EXACTLY AS I HAD PLACED IT, NOT DISTURBED OR REMOVED TO HAVE PROVIDED ACCESS FOR THEIR SERVICE PEOPLE TO HAVE CHECKED THE NEARLY 48 + ITEMS ON MY VEHICLE So I paid their asking price and did not receive the value promised. Seriously considering not returning to Serra Toyota again. Credit should be given to the service manage as he did return my 1st call, still waiting to hear his response from my 2nd call. More

Long wait and half the job was completed. Appointment time to have Toyota recall issue taken care of plus install new tires. 2 1/2 hrs. later, with no updates, tires had been put on but claim Appointment time to have Toyota recall issue taken care of plus install new tires. 2 1/2 hrs. later, with no updates, tires had been put on but claiming weather was issue for recall problem. The sun was out. The roads were all clear and yet, the service wasn't done. NOw with snow on the roads and more forecast, I have no idea when recall issue will get taken care of. I'm not a happy camper. I've always had good service up until yesterday. More

Great job working on my truck, Ralph was extremely helpful. Bought my Tacoma from a dealer downstate last year, turned out to be leaking oil when I was up north. So I took it to Serra because they have such go Bought my Tacoma from a dealer downstate last year, turned out to be leaking oil when I was up north. So I took it to Serra because they have such good reviews. Ralph said he never heard of a new Toyota leaking oil, it took their team a week to find it, but it was fixed perfectly. Today I had the same truck in for its 30,000 mile service, Ralph said if I got it in early they would be done by 11:00. They were done by 10:30, even washed the truck for me. I don't live near Traverse City, but whenever my Tacoma needs routine service, I always schedule it there on a day and time that I would be up that way anyway. Great work Ralph, and the entire team at Serra Toyota Service. More

Above and Beyond For over 3 years I have been taking my Highlander to Serra Motors. Ralph and his team always provides exceptional service. I recently was going on a t For over 3 years I have been taking my Highlander to Serra Motors. Ralph and his team always provides exceptional service. I recently was going on a trip with my family and popped in for an oil change but I had to cancel last minute because I was running late. Andrew offered to check my fluid levels for my trip for a few minutes which was completely complimentary. That is going above and beyond in my book. Ralph's team truly elevates service to a new level. I am not trusting my vehicle to anyone else. More

Excellent customer service It seems that customer service in a lot of places has declined but I was extremely pleased with my recent experience at Serra. I was able to drive rig It seems that customer service in a lot of places has declined but I was extremely pleased with my recent experience at Serra. I was able to drive right in to get started with no wait, The service guy was very friendly, polite, and helpful. The work was done faster that estimated time I was given. The checkout person was also very friendly and polite. They both went over the material given to me and made sure I understood the work that was done. Also, I thought the price was very fair and reasonable. I will definitely continue to bring vehicles back the next time I need service. More

Committed to Service Garth and every employee I interacted with at Serra went out of their way to provide exceptional service well beyond what I had hoped for. Great exper Garth and every employee I interacted with at Serra went out of their way to provide exceptional service well beyond what I had hoped for. Great experience. More

Superior customer service As with every Toyota service center, Serra Toyota has a standard of customer service that makes doing business a true pleasure. I will be back! As with every Toyota service center, Serra Toyota has a standard of customer service that makes doing business a true pleasure. I will be back! More

Only place I would use for my Prius I have used this automobile service provider ever since we moved here from Columbus, Ohio. Some for simple things (oil changes), while others more in I have used this automobile service provider ever since we moved here from Columbus, Ohio. Some for simple things (oil changes), while others more involved. They are absolutely reliable, trustworthy, and competent while being friendly. It is the only place we use for this car. More

Superior Service Department and Mechanics I have never had such a positive experience with a dealership as I've had with Serra Motors of Traverse City. The service staff is competent, polite, I have never had such a positive experience with a dealership as I've had with Serra Motors of Traverse City. The service staff is competent, polite, and professional and the the technicians are the best I've ever had. The company is one you can trust to do what is right for their customers at a fair price! More

Best place in TC Service is great. The mechanics really know what they're doing and they get the job done quickly. Service consultants are knowledgeable and polite. Service is great. The mechanics really know what they're doing and they get the job done quickly. Service consultants are knowledgeable and polite. Wonderful waiting lounge. I used the shuttle service which is fantastic. I sent my daughter to this dealership and she found the exact Sienna she wanted at a great price. Best dealership in TC. More