Serra Toyota of Decatur - Service Center

The service department employees always goes above and beyond the call of duty to keep our car safe & dependable. Everyone that I have dealt with at this dealership is TOPS!! beyond the call of duty to keep our car safe & dependable. Everyone that I have dealt with at this dealership is TOPS!! More

Kim is such a pleasure to deal with. I have always found her to be very knowledgeable, kind and courteous. She makes my day everytime I come in for service. I have been coming to Serra Toyota Decatur for her to be very knowledgeable, kind and courteous. She makes my day everytime I come in for service. I have been coming to Serra Toyota Decatur for 15 years. More

On 9-1-2011 car was in for oil leak service mgr and mech sail I needed to replace power steering pump. They did, still had the same leak with a cost of $433.91. Tom the sev mgr would not correct the probl sail I needed to replace power steering pump. They did, still had the same leak with a cost of $433.91. Tom the sev mgr would not correct the problem. Took the car to Lexus they found the valve cover gasket leaking and replaced they the car has had no problem sence. Tom has no customer service skills are automotive repair skills. My last trip to this company. More

We bought a Camry there and have taken it back for routine service/maintenance checkups 3 times. Their service department is very courteous, nice, considerate EXCEPT for, on all three visits, the CAS routine service/maintenance checkups 3 times. Their service department is very courteous, nice, considerate EXCEPT for, on all three visits, the CASHIER. After the service, when I go to pay, the cashier is in an isolated location with an attitude that is also very remote and different from the rest of the service experience. The cashier is in an enclosed glass cage, barely opens the door to take your money, never looks at you or has anything to say. Last time, I was handed the wrong paperwork after I paid. It is hard to explain but it is such a horrible experience. It feels like somebody holds their nose while the slide the glass back and take your money, and are in such a hurry to close the glass and get rid of you, they give you the wrong paperwork, or whatever it takes to get you out of their area fast. <br><br>To rate this truthfully, the service itself is fine; the cashier area is a different planet. More