Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
367 Reviews of Serra Toyota of Decatur - Service Center
Sort by
December 19, 2016
Outstanding Service! Delmon Davis does an excellent job of taking care of my service needs. He is the best service person I have ever dealt with. Best of the best! Delmon Davis does an excellent job of taking care of my service needs. He is the best service person I have ever dealt with. Best of the best! More
by Dlf
Employees Worked With
Delmon Davis, Molly MacKay
July 01, 2016
Methodical, Conscientious, & Confident Supervisors & managers are often so busy with tons of responsibilities. That being said it's understood how an employees performance can go unrecogniz Supervisors & managers are often so busy with tons of responsibilities. That being said it's understood how an employees performance can go unrecognized. Well I want to acknowledge Antione Pyfrom in the service department. He was very attentive (all ears and smiles) from the moment he approached my vehicle. I was having an awful morning. At various dealerships in the past I've dealt with inconsiderate employees when bringing my vehicle in for service. However the mannerism in which Antoine displayed toward me (a female) made me take a second look as to where I was, literally having to pinch myself. The respect from this service advisor blew me away, changing the experience of my morning from awful to unbelievable. I hope what Antoine displayed is the Serra Toyota standard... as customers especially women can benefit from the gratification of diligence and genuine respect! Thanks for an amazing experience Antoine, no doubt you are extremely valuable to customer service! More
by Doc MT
Employees Worked With
Antoine Pyfrom
May 12, 2016
Great Service from Barry Chandler This was my first visit for service at Serra Toyota, and I appreciated the way I was greeted as soon as I arrived. Barry Chandler did an excellent job This was my first visit for service at Serra Toyota, and I appreciated the way I was greeted as soon as I arrived. Barry Chandler did an excellent job acknowledging me. He had already checked the service schedule and knew I was there for an oil change. He asked if I wanted the tires rotated, and I realized I should have scheduled that, too. Barry gladly added that to the schedule. More
by Charles Silva
Employees Worked With
Barry Chandler
April 12, 2016
Another Great Service Experience at Serra Toyota of Decatur I knew it was time for tires and brakes on my Toyota Camry. I contacted Kim Stone and she took care of everything. Kim let me know that they were havi I knew it was time for tires and brakes on my Toyota Camry. I contacted Kim Stone and she took care of everything. Kim let me know that they were having a sale on tires and scheduled a time for me to come in. Kim also lets me know of any other services I need and when. The wait was not long and she kept me informed on my vehicle. When I bring my car in for service at Serra Toyota of Decatur it is always a pleasant experience. More
by patty
Employees Worked With
Kim Stone
February 12, 2016
Purchase & service We purchased our Nissan Rogue on Aug 7. Eric Ivie and the finance manager were a pleasure to deal with and made our expierence well worth it! I brough We purchased our Nissan Rogue on Aug 7. Eric Ivie and the finance manager were a pleasure to deal with and made our expierence well worth it! I brought our Rogue in on Feb 5 for service. The service department staff were great and treated me like I was their best customer. Thanks Serra Toyota of Decatur!! More
by SBG
Employees Worked With
Antonio Gray, Glenda Cole, Eric Ivie
February 07, 2016
Toyota Avalon Service The service team was exceptional and performed all the work in a timely manner explaining what was needed and what the cost would be and why I needed The service team was exceptional and performed all the work in a timely manner explaining what was needed and what the cost would be and why I needed the service. I was pleased with the whole operation. Kim Stone co-ordinated the work on my car and made sure I understood what and why the work was needed. Very pleased. Thanks. More
by Marie's Guy
Employees Worked With
Kim Stone
November 18, 2015
Service Department Scheduled with Service Dept. to have nitrogen in my tires. Did it same day. Kim was great as usual! Profess iona and personable...they treat you li Scheduled with Service Dept. to have nitrogen in my tires. Did it same day. Kim was great as usual! Profess iona and personable...they treat you like a friend! As always, outstanding service! Thank you Kim! Randy Rowe More
by rjrowe
Employees Worked With
Kim Stone
November 08, 2015
Great Service I was in to have my 2008 RAV4 serviced oil change and tires rotated was in and out at a reasonable time. Very Good Service!! Thank You Delmon Davis I was in to have my 2008 RAV4 serviced oil change and tires rotated was in and out at a reasonable time. Very Good Service!! Thank You Delmon Davis For having me out in time for my appointment!! Keep up the Great Work!! More
by M.Ridge
Employees Worked With
Service Dept. Delmon Davis
November 04, 2015
Excellent service Replaced my dash in my 2009 Camry in one day , no rattle and drive great , would recommend this dealership to everyone ! Quality work , great service Replaced my dash in my 2009 Camry in one day , no rattle and drive great , would recommend this dealership to everyone ! Quality work , great service in a timely fashion! More
by Nickf
Employees Worked With
Daniel emigh, Kim Stone
August 11, 2015
Excellent service I will not take my vehicle anywhere else to have it services or to have repairs made. The team at Serra Toyota is polite, courteous and very friendly. I will not take my vehicle anywhere else to have it services or to have repairs made. The team at Serra Toyota is polite, courteous and very friendly.Explained what they were doing to my vehicle in detail. I would recommend them to anyone needed their vehicle serviced or repaired!! More
by Gmomma0322
Employees Worked With
Tom Voizin
