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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
367 Reviews
Call Service Center (256) 274-4967

367 Reviews of Serra Toyota of Decatur - Service Center

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August 22, 2023

The team at this dealership is always courteous and helpful. I drive an hour and a half to get my car serviced here because of the professionalism and knowledge of Kim Stone in the service department. More

by BECCAPCHS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Aug 23, 2023 -

Serra Toyota of Decatur responded

We are grateful for you taking the time to leave this positive review. It makes us proud to know that our courteous Service Team was knowledgeable and accommodating during your visit. You can always count on Serra Toyota Decatur for your automotive needs. Please let us know if there’s anything else that we can do for you in the future. Michael McLeod General Manager 256-340-0330

August 20, 2023

Not fast but good service at a good price. I as for price of my service before I came in but didn’t get a price until I got there. More

by Larry Dunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Robinson
Report | Print
Aug 21, 2023 -

Serra Toyota of Decatur responded

Hello Larry, thank you for taking the time to write about your positive feedback! We're glad to learn that you not only left our dealership in a timely manner and under the expected budget but that you were pleased with the great customer service provided by our Service Team. Please let us know if there is anything else we can do for you here at Serra Toyota Decatur. We are more than happy to help!

August 16, 2023

The staff is always polite, helpful, and on time. Their work is always good. I am very satisfied. More

by Katiecatherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Aug 17, 2023 -

Serra Toyota of Decatur responded

Thank you for your 5-star review, Katie. We are elated to know you had such a helpful, timely, and polite experience with our team here at Serra Toyota Decatur. Please let us know if you have any additional questions or concerns. Michael McLeod General Manager 256-340-0330

August 12, 2023

I arrived early and they took my car in for service almost as soon as I stepped out of my car. Staff was friendly and professional. Service was completed in a timely manner. More

by hancockp1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christy Robinson
Report | Print
Aug 14, 2023 -

Serra Toyota of Decatur responded

Thank you for the 5-star review. We are delighted to read that you had a timely and overall top-notch experience with our friendly and professional Service Department. We hope you continue to choose Serra Toyota Decatur for all your automotive needs. Take care. Michael McLeod General Manager 256-340-0330

July 25, 2023

Service Dept personnel were friendly and very respectful and knowledgeable and answered all my questions appropriately. More

by TLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
Report | Print
Jul 25, 2023 -

Serra Toyota of Decatur responded

Thank you for the great rating and review. We are happy our Service Team at Serra Toyota Decatur was both friendly and knowledgeable and provided answers to all of your questions. We thank you for your business.

July 25, 2023

Very good service and very friendly very professional and yes I will recommend this dealer ship to others. More

by Tcarver7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
Jul 25, 2023 -

Serra Toyota of Decatur responded

Thank you for your amazing review and recommendation. We are so glad that you had a positive experience with our staff at Serra Toyota Decatur and it would be our pleasure to work with you again in the future. Michael McLeod General Manager 256-340-0330

July 23, 2023

The service dept and service advisor Kim was awesome. I highly Recommend them for your next service needs. More

by ddstew979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Jul 23, 2023 -

Serra Toyota of Decatur responded

Thank you for the recommendation and review of our awesome Service Department. Keep us at Serra Toyota Decatur in mind for your future maintenance needs. Take care

July 21, 2023

By far the best service department I’ve ever used. I also take my other make cars I own there as well. More

by Mikmdl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Glenda Cole
Report | Print
Jul 22, 2023 -

Serra Toyota of Decatur responded

Thanks for the five-star review. We are happy to learn our Service Department was able to meet all your needs and expectations. We hope you continue to choose Serra Toyota Decatur for all your automotive needs. Take care!

July 17, 2023

Service Advisor kept me inform through out the service processed as to the status of my car. More

by Chief3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven G., Antoine Pyfrom
Report | Print
Jul 17, 2023 -

Serra Toyota of Decatur responded

Thanks so much for the positive review! Its great to know that our Service Team kept you informed through the entire process. If there is anything else that you need do not hesitate to contact us here at Serra Toyota Decatur.

July 17, 2023

Great service department. Kim kept me informed of what was being done and the cost. More

by Stoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Jul 18, 2023 -

Serra Toyota of Decatur responded

Hello, we really appreciate your positive review. It brings us joy to know that our Service Department was accommodating and kept you informed on the progress of your vehicle. Please keep Serra Toyota Decatur in mind for your future automotive needs.

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