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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
365 Reviews

365 Reviews of Serra Toyota of Decatur - Service Center

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June 13, 2025

Great service, , very prompt, thanks Kim you’re the best! 😊 would recommend Serra of Decatur More

by Rfw44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Jun 16, 2025 -

Serra Toyota of Decatur responded

Thanks for recommending Serra Toyota Decatur. Our team appreciates your kind words. Michael McLeod General Manager 256-340-0330

June 13, 2025

Easy to schedule service appointments & timely updates throughout. Text messages on the status of my car while in process. We drive from Huntsville to have my car serviced rather than go to a closer d More

by ellenrosson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Raths
Jun 16, 2025 -

Serra Toyota of Decatur responded

We're honored you choose to travel from Huntsville to work with us. It's great knowing that our text updates made a difference during your visit at Serra Toyota Decatur. Thank you for the recommendation and take care. Michael McLeod General Manager 256-340-0330

June 12, 2025

I was in and out in 1hour. Very friendly and very happy with my service. More

by alantraciewest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jun 16, 2025 -

Serra Toyota of Decatur responded

Happy to hear you had such a quick and friendly visit at Serra Toyota Decatur. We're glad we could assist you efficiently. Take care. Michael McLeod General Manager 256-340-0330

June 12, 2025

Service department is always friendly and helpful. They always take care of your service needs without trying to oversell. More

by terry.pinkard
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antione
Jun 16, 2025 -

Serra Toyota of Decatur responded

We're glad to hear our service team was friendly and helpful in meeting your needs. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

June 10, 2025

RACHEL FALLS is a really good service manager. She's a pleasure to deal with. More

by robertgdunnavant3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RACHEL FALLS
Jun 16, 2025 -

Serra Toyota of Decatur responded

Thank you for taking the time to share your kind words. Our team at Serra Toyota Decatur appreciates this positive feedback. Michael McLeod General Manager 256-340-0330

June 05, 2025

I didn’t have an appointment and they were still able to get me in and out sufficiently. More

by jandbh417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jun 08, 2025 -

Serra Toyota of Decatur responded

We're glad to hear you had an efficient visit with us at Serra Toyota Decatur. Thank you for your review and take care. Michael McLeod General Manager 256-340-0330

June 05, 2025

The dealership offered a pleasant atmosphere, and the staff were both polite and welcoming. It was pretty nice. More

by Ceasar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am unable to provide the names as I do not recall them.
Jun 08, 2025 -

Serra Toyota of Decatur responded

We're pleased to know you had a nice experience at Serra Toyota Decatur. Have a great day. Michael McLeod General Manager 256-340-0330

June 01, 2025

Had problems with a tire loosing air. Told me I needed new tires, wouldn't look at it. Took it to a local tire shop had a screw in it. Same tire I've had problems with since purchase. Alw More

by marlenev.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Jun 03, 2025 -

Serra Toyota of Decatur responded

Thank you for your feedback. Please reach out to us directly at Serra Toyota Decatur so we can address this concern. Michael McLeod General Manager 256-340-0330

Jul 03, 2025 -

marlenev. responded

Since having the screw removed from thevtire it has been holding air. Cannot belive i had the issue since purchasing the car and had tire suppose looked at no one could find the problem for air loss.

May 31, 2025

A great service department team! ! Thank you for your expert work. From beginning to end, you made me feel like I was your only customer. More

by bill_graber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Falls, Noah Rohan, Brandon Alexander
Jun 05, 2025 -

Serra Toyota of Decatur responded

Thank you for your kind words about our team at Serra Toyota Decatur. We're thrilled to know our Service Department made you feel valued throughout your entire visit. Providing expert care and personalized attention is always our goal, and it's wonderful to see that reflected in your experience. We look forward to welcoming you back for any future needs. Michael McLeod General Manager 256-340-0330

May 29, 2025

Very efficient and professional. The techs were friendly. The work was performed correctly and quickly. More

by iwsg4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander
Jun 01, 2025 -

Serra Toyota of Decatur responded

Thanks for your review. We're pleased to hear about your positive experience at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330