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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
340 Reviews

340 Reviews of Serra Toyota of Decatur - Service Center

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May 14, 2025

Nice, friendly staff. Good coffee. Service is fairly fast if they are not extremely busy. More

by drusk31975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gremaux
May 26, 2025 -

Serra Toyota of Decatur responded

Thank you for your feedback. We're glad our team and amenities made a positive impression during your visit to Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 14, 2025

Nice place. I just did not like that they left a mess in my trunk. More

by Ocampomiriam87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Watkins
May 26, 2025 -

Serra Toyota of Decatur responded

Hello, Customer satisfaction is a top priority for us, as is providing five-star service to our customers. We’re glad to know you found our facility nice. However, I’d appreciate the opportunity to discuss the level of customer care you received regarding the condition of your vehicle. Please reach out to me directly at your earliest convenience so we can discuss this. Best, Michael McLeod General Manager 256-340-0330

May 14, 2025

Love the customer service. Noah Rohan finished my car in less than an hour! Wonderful service More

by Tin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rohan
May 26, 2025 -

Serra Toyota of Decatur responded

We appreciate you sharing your experience with us and our team. Thank you for visiting Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 13, 2025

Have had great service and no problems after servicing since going to this location. Good and reasonable service times while waiting for service. More

by adventurer043com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Watkins
May 26, 2025 -

Serra Toyota of Decatur responded

We're glad to hear that you've received great service and quick turnaround times at Serra Toyota Decatur. We wish you well on the road. Michael McLeod General Manager 256-340-0330

May 11, 2025

It is riendly. They are quick and Competent. Mostly good at being Informative on your vehicle status. No continual up-selling. Comfortable. More

by Mamastill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander
May 12, 2025 -

Serra Toyota of Decatur responded

Thanks for the review. We're happy to know you found our process effective and comfortable. Safe travels from all of us at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 10, 2025

Excelente servicio! ! Brandon valdez fue muy amable con nosotros y paciente, y nos ayudó a conseguir el carro que queríamos 😁 More

by martinez.relvia26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Valdez
May 11, 2025 -

Serra Toyota of Decatur responded

Gracias por compartir tu experiencia con nosotros. Nos alegra saber que nuestro equipo pudo ayudarte a encontrar el carro que buscabas. Michael McLeod General Manager 256-340-0330

May 07, 2025

Wanted to make sure I wanted/needed work done. Kept me informed on progress. Offered solutions available when there was an unavoidable delay More

by GaryN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Brandon Alexander
May 11, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your experience with us at Serra Toyota Decatur. We're pleased that our team kept you informed throughout the process and provided available solutions. Michael McLeod General Manager 256-340-0330

May 03, 2025

Great service with very knowledgeable and friendly staff. Fast and accurate service every time with a smile. More

by Scott T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McLeod, Steve Gremaux
May 04, 2025 -

Serra Toyota of Decatur responded

Thank you for your kind words about our team at Serra Toyota Decatur. We're happy to hear that you consistently experience great service with us. We hope to continue meeting your expectations. Michael McLeod General Manager 256-340-0330

May 03, 2025

I love Serra Toyota! The sales and service team are all fantastic! They have customer service down to a fine art. Always helpful and accommodating. It has always been a “ More

by Lbachant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gremaux
May 04, 2025 -

Serra Toyota of Decatur responded

We're glad to hear you've had positive experiences with our team and service. We appreciate your kind words, and hope you continue to enjoy your visits to Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 02, 2025

Serra Toyota has a very organized team and routine. They do quality work. Waiting for the work is very pleasant. More

by Pekobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Falls
May 04, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your positive experience with us at Serra Toyota Decatur. We're pleased to hear everything went smoothly. Michael McLeod General Manager 256-340-0330

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