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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
364 Reviews
Call Service Center (256) 274-4967

364 Reviews of Serra Toyota of Decatur - Service Center

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June 26, 2025

This dealership has been my flag ship since 1976 when purchased my 1st Toyota Collora 1974 and bought 10 more cars for me and my family.Always been pleased with outstanding service and personal interest More

by Mack
Workmanship
Recommend Dealer
Yes
Employees Worked With
Steve ast service manager
Report | Print
Jun 26, 2025 -

Mack responded

This dealership has been my flag ship since 1976 when purchased my 1st Toyota Collora 1974 and at least bought 10 more toyotas for me and my family.Always have been pleased with the outstanding service and personal interest taken in our behalf.

Jun 29, 2025 -

Serra Toyota of Decatur responded

We're grateful for your continued trust in Serra Toyota Decatur. It's wonderful to hear about your long-standing relationship with our dealership and the exceptional service you've experienced. Michael McLeod General Manager 256-340-0330

June 23, 2025

The only problem i had is I asked for tire balance and they would not do it said I need tires..I do not need tires.. More

by tamj175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Jul 03, 2025 -

Serra Toyota of Decatur responded

Hello, Thank you for sharing your feedback. We would like to discuss your service experience with you further. Please contact me at your earliest convenience. Michael McLeod General Manager 256-340-0330

June 23, 2025

It took an hour and forty-two minutes to get a 20 minute oil change- and that's with an appointment. More

by DecaturCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jun 23, 2025 -

Serra Toyota of Decatur responded

Hello, We value customer satisfaction and appreciate you sharing your experience. I would like to discuss the amount of time it took for our Service Team to complete the scheduled oil change on your vehicle. At your earliest convenience, please contact me directly. Sincerely, Michael McLeod General Manager 256-340-0330

June 23, 2025

Quick service and very accommodating. Check in took a little longer than usual. Vehicle deljvered timely. More

by hhmarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not certain
Report | Print
Jun 24, 2025 -

Serra Toyota of Decatur responded

We're pleased to hear the service was quick and accommodating. We appreciate you sharing your feedback about your check-in time, as we are always looking for ways to improve our customer experience. Thank you for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

June 23, 2025

Steve was great, service was excellent and they fixed my car quick. Definitely will return More

by smartin240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Jun 24, 2025 -

Serra Toyota of Decatur responded

We’re pleased to hear about your great experience with our team at Serra Toyota Decatur. Thank you for the feedback, and take care. Michael McLeod General Manager 256-340-0330

June 22, 2025

Did not fix my door that would not stay open. Everything else was just fine More

by Cathy.cason4477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
June 19, 2025

GREAT CUSTOMER SERVICE LOVE COMING HERE 10/10 I MOST DEFINITELY RECOMMEND I DID NOT HAVE AN APPOINTMENT BUT THEY WORKED ME IN THANKS More

by Sherracus Ricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Gray
Report | Print
Jun 22, 2025 -

Serra Toyota of Decatur responded

Thank you for recommending Serra Toyota Decatur. We're glad we could assist you without an appointment and provide great customer service. Wishing you safe travels. Michael McLeod General Manager 256-340-0330

June 18, 2025

They service people are very helpful and caring. One woman offered to put more wiper fluid in the car while I waited for someone to help me. They were very fast and had me on my way within an hour. More

by DawnNorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember names
Report | Print
Jun 22, 2025 -

Serra Toyota of Decatur responded

We're glad to hear about your experience with our team at Serra Toyota Decatur. Thank you for sharing this feedback, and take care. Michael McLeod General Manager 256-340-0330

June 17, 2025

Thankful they respected my preferences without pushing me. I will use them again and again because of this. More

by Bmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Jun 22, 2025 -

Serra Toyota of Decatur responded

We appreciate your positive feedback. Our team at Serra Toyota Decatur values respecting customer preferences. Michael McLeod General Manager 256-340-0330

June 13, 2025

Great service, , very prompt, thanks Kim you’re the best! 😊 would recommend Serra of Decatur More

by Rfw44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Jun 16, 2025 -

Serra Toyota of Decatur responded

Thanks for recommending Serra Toyota Decatur. Our team appreciates your kind words. Michael McLeod General Manager 256-340-0330

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