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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
347 Reviews
Call Service Center (256) 274-4967

347 Reviews of Serra Toyota of Decatur - Service Center

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February 11, 2025

The service guy was very professional and the cost of service was cheaper than he estimated! More

by 75alphonsopatterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Voizin, Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler, Delmon Davis, Antoine Pyfrom
Report | Print
Feb 12, 2025 -

Serra Toyota of Decatur responded

We're happy to hear our service team exceeded your expectations. Thanks for choosing Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

February 09, 2025

Very nice, helpful and professional, The person who was assigned to my car was excellent More

by Kristil0811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name. He was in the service department
Report | Print
Feb 12, 2025 -

Serra Toyota of Decatur responded

Thank you for your feedback. We're glad our team provided excellent service during your visit to our Service Department at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

February 06, 2025

Great service, Kim and Skyler in service department are the best. They took care of me More

by cgeorge1735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler, Kim Stone
Report | Print
Feb 08, 2025 -

Serra Toyota of Decatur responded

It's wonderful to know you had a great experience with our team at Serra Toyota Decatur. We appreciate your feedback. Michael McLeod General Manager 256-340-0330

February 04, 2025

I always have such a fantastic experience here! January, Steve, and Paul are my favorites! They always take such great care of everything I need. I absolutely recommend Serra Toyota to anyone looki More

by layne.dillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve , January Taylor
Report | Print
Feb 06, 2025 -

Serra Toyota of Decatur responded

We're glad to hear that you always have fantastic experiences with our team at Serra Toyota Decatur. Thanks for your recommendation and support. Michael McLeod General Manager 256-340-0330

February 03, 2025

Very friendly and helpful. Skylar was extremely helpful and polite. Wait- they have snack's! Check them out. More

by redhara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar
Report | Print
Feb 06, 2025 -

Serra Toyota of Decatur responded

We're happy to hear you had a great experience with our team at Serra Toyota Decatur. Thanks for mentioning the snacks! Michael McLeod General Manager 256-340-0330

February 03, 2025

Steve G. in the service department always makes me feel valued and respected. He is straightforward and explains my vehicle needs in language that I can und More

by christinelittleyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gremaux , Kim Stone
Report | Print
Feb 06, 2025 -

Serra Toyota of Decatur responded

Thank you for your excellent review. We're pleased that our team in the Service Department has been helpful and clear in addressing your needs at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

February 01, 2025

Service department was totally awesome! Very respectful and responsive to my needs! They had the parts I needed for my repair in stock and were able to install them right away! Definitel More

by TMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Antoine Pyfrom
Report | Print
Feb 02, 2025 -

Serra Toyota of Decatur responded

Thanks for the recommendation. We're glad our Service Team was able to assist with your repair at Serra Toyota Decatur. Don't hesitate to reach out to us for any future needs, we are here to help. Michael McLeod General Manager 256-340-0330

January 31, 2025

Highly recommend the service department here! I have two Toyota s, a 2019 Tacoma sport, and a 2024 Camry SE, and I would t think of taking either one to any other business for service! More

by Lgwhisenant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Christy Robinson, Glenda Cole, Barry Chandler
Report | Print
Feb 02, 2025 -

Serra Toyota of Decatur responded

Thank you for your loyalty to Serra Toyota Decatur. It's great to hear about the trust you've placed in our Service Department with your Toyota Tacoma and Toyota Camry. We appreciate your recommendation! Michael McLeod General Manager 256-340-0330

January 31, 2025

Everyone was very nice and did my service in a timely manner, the break room was nice serving coffee and refreshments. More

by sharongreen9654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Watkins
Report | Print
Feb 02, 2025 -

Serra Toyota of Decatur responded

It’s nice to hear you enjoyed our service and refreshments. Thanks for rating our Service Team at Serra Toyota Decatur! Michael McLeod General Manager 256-340-0330

January 30, 2025

Excellent customer service. They were friendly, responsive and competent. My service appointment was faster than I expected. More

by alan.weatherly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone
Report | Print
Feb 02, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your experience. We're pleased our team at Serra Toyota Decatur could exceed your expectations during your service appointment. Michael McLeod General Manager 256-340-0330

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