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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
364 Reviews
Call Service Center (256) 274-4967

364 Reviews of Serra Toyota of Decatur - Service Center

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July 13, 2025

Excellent customer service Very friendly staff My favorite salesman works there I love driving a Toyota More

by pinkmom1411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2025 -

Serra Toyota of Decatur responded

Thank you for your kind words. We're glad to provide a welcoming atmosphere at Serra Toyota Decatur and that you enjoy driving a Toyota. Michael McLeod General Manager 256-340-0330

July 12, 2025

Dealership was very efficient. Waiting area had snacks and was very comfortable. Staff was very nice. More

by Camry Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander
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Jul 13, 2025 -

Serra Toyota of Decatur responded

Thanks for sharing your experience. We're glad to hear you enjoyed the visit at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

July 11, 2025

Very nice employees, helpful and considerate. Clean dealership with snack bar and areas to sit and wait. More

by Jeff_melissa_west
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name.
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Jul 12, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your experiences with our team at Serra Toyota Decatur. We're glad to hear you appreciated our facilities. If there's anything else we can do, please let us know. Michael McLeod General Manager 256-340-0330

July 10, 2025

I went to the dealership with an AC problem. I was helped by Steve!! He knew right away what he thought the problem was and took care of it right then! Was very nice and courteous. That is the k More

by connietur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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July 09, 2025

Service was very efficient and the service was good and they kept me aware of the status of the car. More

by patrickminor64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
First service lady to the left
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July 06, 2025

Very good people to do business with. All employees are courteous and caring. Service is fast and efficient. Kudos to Kim and Brandon. More

by pjbpatticake43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Brandon Alexander (Worked with Kim since the day we purchased this vehicle and she has been excellent. First time to work with Brandon, but he was very efficient and kept us informed on progress of the service.
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Jul 06, 2025 -

Serra Toyota of Decatur responded

We're pleased to hear you had a positive experience with our team at Serra Toyota Decatur. We appreciate your kind words about the service and will pass along your compliments. Thank you for choosing us. Michael McLeod General Manager 256-340-0330

July 06, 2025

While I would recommend this dealership purely for their ability to provide service quickly to their customers, I would suggest that customers would go elsewhere if they want better customer service. My ser More

by anna720871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meaghan
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July 04, 2025

Welcoming, professional service, clean waiting area and many more things I could say about Serria. Try them and see why they have good ratings. I believe you will agree with me. More

by kentwoods58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Wallace
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Jul 06, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your kind experience at Serra Toyota Decatur. We appreciate it and wish you well. Michael McLeod General Manager 256-340-0330

June 28, 2025

They were very easy to work with. Rachel (at the desk in service dept) was very nice and friendly and answered all my questions. More

by jkisbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
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Jun 29, 2025 -

Serra Toyota of Decatur responded

Thank you for your kind words about our team at Serra Toyota Decatur. We're pleased you had a great experience. Michael McLeod General Manager 256-340-0330

June 27, 2025

For over twenty years I have received first rate service from Serra Toyota. Ms. Kim Stone provides excellent customer care. Always, she is on top of any situation. Noah Rohan coordinated my service this app More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Noah Rohan
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Jun 29, 2025 -

Serra Toyota of Decatur responded

Thank you for being a loyal customer of Serra Toyota Decatur. We're pleased our team provided excellent service throughout your visit. We look forward to assisting you again in the future. Michael McLeod General Manager 256-340-0330

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