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Serra Toyota of Decatur - Service Center

Decatur, AL

4.8
340 Reviews
Call Service Center (256) 274-4967

340 Reviews of Serra Toyota of Decatur - Service Center

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June 01, 2025

Had problems with a tire loosing air. Told me I needed new tires, wouldn't look at it. Took it to a local tire shop had a screw in it. Same tire I've had problems with since purchase. Alw More

by marlenev.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember.
Report | Print
May 31, 2025

A great service department team! ! Thank you for your expert work. From beginning to end, you made me feel like I was your only customer. More

by bill_graber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Falls, Noah Rohan, Brandon Alexander
Report | Print
May 29, 2025

Very efficient and professional. The techs were friendly. The work was performed correctly and quickly. More

by iwsg4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander
Report | Print
Jun 01, 2025 -

Serra Toyota of Decatur responded

Thanks for your review. We're pleased to hear about your positive experience at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 24, 2025

The team is phenomenal. From service technician to parts, sales and management, unlike any other dealership in a good way. More

by David Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Stone, Bradley Terry, Michael McLeod, Antoine Pyfrom
Report | Print
May 26, 2025 -

Serra Toyota of Decatur responded

We're pleased to hear our team could provide such a positive experience at Serra Toyota Decatur. Thank you for your kind words. Michael McLeod General Manager 256-340-0330

May 23, 2025

“Excellent customer service! The team went above and beyond to take care of both me and my car, even though I didn’t purchase it from them. Truly impressed by their professionali More

by marquesemerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gremaux
Report | Print
May 26, 2025 -

Serra Toyota of Decatur responded

We're really pleased to hear about the excellent customer service you received from our team at Serra Toyota Decatur. Thank you for sharing your kind words! Michael McLeod General Manager 256-340-0330

May 20, 2025

Excellent customer service and they give veterans discounts unlike the dealership in Huntsville, AL. The dealership in Decatur, AL prices are also lower.and more affordable. More

by Herr Oberstleutnant Preer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rohan, Brandon Alexander
Report | Print
May 26, 2025 -

Serra Toyota of Decatur responded

Thank you for sharing your positive experience with Serra Toyota Decatur. We’re glad you found our services and prices accommodating. Michael McLeod General Manager 256-340-0330

May 20, 2025

Great to do business with. GM and Service manager are both amazing to work with More

by Moveover1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Gray, Michael McLeod, Ebe Cherif, Dane Doerflinger, Brian Keenum, Mitchell Grubbs, Meghan Smiley
Report | Print
May 26, 2025 -

Serra Toyota of Decatur responded

Thank you for your kind words and for choosing Serra Toyota Decatur. We're glad to hear you had a pleasant experience with our team. Michael McLeod General Manager 256-340-0330

May 19, 2025

Brandon Alexander was the person helping me. He ensured to keep me informed and answered any questions I had. The entire staff I encountered was friendly. 10/10, I recommend. More

by Adrienne Figures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander
Report | Print
May 26, 2025 -

Serra Toyota of Decatur responded

Thanks for the recommendation. We’re glad our team could assist you well at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

May 16, 2025

Good reputation. Very friendly thank you very much we will see you soon thanks again More

by Bok kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine Pyfrom
Report | Print
May 26, 2025 -

Serra Toyota of Decatur responded

Thank you for the kind words and support of Serra Toyota Decatur. We hope everything goes smoothly for you. Michael McLeod General Manager 256-340-0330

May 15, 2025

Had a coolant valve go out that was under warranty, part was ordered, and installed on the next day. Great service in a timely manner. More

by Shawnmarshallfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gremaux, Noah Rohan
Report | Print
May 26, 2025 -

Serra Toyota of Decatur responded

We appreciate your feedback on our service. Our team is glad to hear you're satisfied with the timely repair of the coolant valve at Serra Toyota Decatur. Michael McLeod General Manager 256-340-0330

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