Serra Subaru Champaign

We were very pleased with the knowledge our salesman had of the vehicles. He answered every question we asked of him. He and the entire staff was very friendly and not pushy but allowed us to take our tim of the vehicles. He answered every question we asked of him. He and the entire staff was very friendly and not pushy but allowed us to take our time making a decision. Our car had to be brought from another dealership and had an item on it we would not have asked for. We were informed this could happen and agreed to it, but would rather not had to pay for something we didn't really need or want. A welcome surprise was the salesman took quite a bit of time explaining many of the features inside the car before we drove it off the lot. We would definitely recommend this dealership to anyone! More

I've been coming to this dealership for over 12 years, bought and traded 4 cars. I feel like a valued customer. I have been very pleased with the service I've received from sales to maintainence. I would bought and traded 4 cars. I feel like a valued customer. I have been very pleased with the service I've received from sales to maintainence. I would and have recommended this dealership to friends and colleagues. More

Subaru of Champaign has always given me outstanding service. I have purchased 4 vehicles with them in the last 12 years and have never been disappointed. service. I have purchased 4 vehicles with them in the last 12 years and have never been disappointed. More

Oil change and general check up done in timely fashion. Justin spent half hour with me after my clean car returned. Went over more of features on car i was having questions about. Justin spent half hour with me after my clean car returned. Went over more of features on car i was having questions about. More

Everyone was very helpful and explained the work needed for continued maintenance and safety. My car runs well and I am very happy with it. for continued maintenance and safety. My car runs well and I am very happy with it. More

After getting in a car accident and having another place (recommended by my insurance) do a horrible job of fixing my car Subaru was able to find the remaining issues and fix them in a timely fashion. I fe (recommended by my insurance) do a horrible job of fixing my car Subaru was able to find the remaining issues and fix them in a timely fashion. I feel more confident driving my car after picking it up from Subaru. More

I am always treated courteously and professionally by the folks in the service department. They always tell me what kind of work will be done and how much it will cost in advance, which I appreciate. I cou folks in the service department. They always tell me what kind of work will be done and how much it will cost in advance, which I appreciate. I could have my car serviced nearer to my home (I live an hour from Savoy) but I like having the work done at an authroized dealer. More

I have owned Saturns since 1998 and have always had excellent service. I have 2 friends that bought Saturn's because of me. Thanks for good service. Pat Linck excellent service. I have 2 friends that bought Saturn's because of me. Thanks for good service. Pat Linck More

I have to admit, when it came time to buy a new car for my wife I was more than hesitant at first to deal with this dealership. The reason is because it is owned by Worden Martin. I have bought MANY cars o my wife I was more than hesitant at first to deal with this dealership. The reason is because it is owned by Worden Martin. I have bought MANY cars over the years from Worden Martin and their other dealerships (Ford City, Nissan, Carmart and Vermilion Chevrolet). I can't say I've ever had a really bad experience with any of the Sales persons, but the Service Departments at these other dealerships are the worst! By far the worst experience I've ever had with a service department was at the original Worden Martin dealership, but I've had issues at Ford and Nissan as well. As a result, I would purchase the cars, and never come back except for warranty issues or recalls. I went out of town or to independent shops. I figured I'd have to do the same with Subaru of Champaign County as well. All other Worden Martin dealerships need to look at their own Subaru Dealership on how to treat a customer! Cary Woolard was my salesman. He is funny, friendly and professional. Kelly Wetherall is the Sales Manager, and he too was enjoyable to deal with. I'm sure I could have gotten a better price from another Subaru Dealership up north, but I didn't want to drive to Chicago 5 or 6 times to save $2000.00 dollars. The finance person (I'm sorry, I have forgotten her name!) was very informative and helpful getting financing. I think the best experience overall has been with the Service Dept. Alan Myers is my service guy, and I have never felt the high-pressure sales tactics or just flat-out rude arrogance I have experienced at Worden Martin's other service departments. Alan and Carleen are always friendly, very helpful and knowledgeable. Their prices are on the high side-typical of any dealership, but I feel much better paying those prices for the service I get. I am so happy with them, I now bring my truck and my daughter's car to them for service too. My wife has driven the Subaru for more than a year now, and she says she won't ever own another brand of car. More