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Serra Subaru Champaign

Savoy, IL

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92 Reviews

1404 N Dunlap Ave

Savoy, IL

61874

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Showing 92 reviews

November 17, 2012

Buying our brand new Subaru Forrester has been a 100% great experience. Everybody at the dealership has been very friendly and helpful. They did not leave much to be desired. Justin, Chad and Anette were More

by martina.newport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
October 03, 2012

We were very pleased with the knowledge our salesman had of the vehicles. He answered every question we asked of him. He and the entire staff was very friendly and not pushy but allowed us to take our tim More

by brooklyn4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bell
September 28, 2012

I've been coming to this dealership for over 12 years, bought and traded 4 cars. I feel like a valued customer. I have been very pleased with the service I've received from sales to maintainence. I would More

by tdiepholz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly and Jason
August 21, 2012

Subaru of Champaign has always given me outstanding service. I have purchased 4 vehicles with them in the last 12 years and have never been disappointed. More

by fas426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carleen
August 09, 2012

When I came in for my oil change, usually Allan comes to the car and asks how many miles and gets the keys, he did not do this. I came in and they both (Correen and Allen) seemed really busy so I asked was More

by sprice-hammond
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Coreen and Allen. They seemed really busy to actually engae in any conversation. The friendliness being there was the puppy, who went around and sniffed at people and genuinley wagged his tail. Do these 2 ever smile? WOW!
Aug 15, 2012 -

Serra Subaru Champaign responded

Hi Stephanie, Very sorry to hear that your recent experience was anything short of excellent. We always try to be friendly, welcoming, and go beyond our customers expectations. We apologize we let you down and look forward to the opportunity to make your next trip here much more enjoyable. If there is anything you would like to discuss further, please contact either Gary Patrick (General Manager) or Joe Nevitt (Service Manager). Thank you for taking the time to let us know how we did!

August 03, 2012

Oil change and general check up done in timely fashion. Justin spent half hour with me after my clean car returned. Went over more of features on car i was having questions about. More

by Outback32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen, Carleen, Justin
August 02, 2012

Everyone was very helpful and explained the work needed for continued maintenance and safety. My car runs well and I am very happy with it. More

by britgal13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colleen, Steve the driver
August 01, 2012

After getting in a car accident and having another place (recommended by my insurance) do a horrible job of fixing my car Subaru was able to find the remaining issues and fix them in a timely fashion. I fe More

by jenhep1997
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlene and the service team
July 27, 2012

I am always treated courteously and professionally by the folks in the service department. They always tell me what kind of work will be done and how much it will cost in advance, which I appreciate. I cou More

by andyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlene
July 25, 2012

I have owned Saturns since 1998 and have always had excellent service. I have 2 friends that bought Saturn's because of me. Thanks for good service. Pat Linck More

by joepatlinck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan
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