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Serra Subaru Champaign

Savoy, IL

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92 Reviews

1404 N Dunlap Ave

Savoy, IL

61874

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Showing 92 reviews

November 13, 2024

I mean talk about aggressive and rude. Worst management I've ever had to deal with. More

by Nunez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Garry
October 26, 2021

If possible I would give -5 stars 1 star is far too many. Don't bother unless you want to spend a lot of time in their lounge. 1 replacement Key cutting/programming 5 hrs 3 hours sitting in their lo More

by carlhewitt2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
xxx
Oct 28, 2021 -

Serra Subaru Champaign responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experience in regards to your key. Serra Subaru Champaign always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below? Best, Ben Quattrone Executive Manager/Owner 217-373-271

August 13, 2018

Poor, expensive, rude service. Unfortunately - even though we love the Subaru car we have, we have had horrible experience dealing with the service team here. Phone responses and More

by frankbalboni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service desk in general - Older female employee. Very very rude. Younger man (Jared?) very very pleasant. Only reason this isn't a 1 star across the book.
August 28, 2017

Competent Knowledgeable, able to answer all of my questions. Friendly and not at all aggressive in their approach. Whenever I went to the dealership there were More

by Person
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Kelley
July 31, 2017

Extremely positive experience. Love the staff. I have purchased prior to this at Subaru of Champaign. I love Kelly Wetherell and Chuck Danowitz. They know exactly what I want. I walk in and wal More

by Sue1117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Wetherell, Chuck Danowitz, finance dept., Carlene in service
July 17, 2017

great, efficient, and easy I recently purchased a Subaru Impreza with Eyesight. I dealt mainly with Justin. I wasn't sure I what I wanted as add-ons besides Eyesight, but the More

by carbuyer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mainly Justin (and a very friendly, efficient young woman in finance whose name escapes me)
July 06, 2017

Great Experience Recently purchased a new Forester from this dealership. Was a great experience! Would recommend to friends and family. Was thrilled with what my car More

by Rogela08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
March 31, 2017

Efficient Experienced efficiency, very good customer service. Everyone we dealt with was very helpful, including receptionist, salesman, service personnel & bus More

by Golfer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl and Business Manager whose name I can't recall right now. Both were very pleasant, efficient & accommodating.
March 26, 2017

My sixth Subaru This is the sixth Subaru I have purchased from Kelly and Chuck. I wanted to have the newer technology and a more comfortable seating as I'm aging More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck sales. Carline service. Kelly manager
March 05, 2017

Shopping for my second Subaru Forester Justin Blue is an excellent salesman. This was my second purchase from him and the only time I have ever purchased more than one vehicle from the sa More

by Doug Neller
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Blue
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