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Serra Nissan - Service Center

Birmingham, AL

4.5
1,608 Reviews
Call Service Center (205) 856-2544

1,608 Reviews of Serra Nissan - Service Center

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June 19, 2024

Always great service, fast, reliable, trustworthy, and honest work. Amanda always give great service as promised all the time. More

by n.frtqts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 17, 2024

I have asked for the general manager's email so I could discuss issues we had but have not heard anything from them is over a week beyond an automated response saying they would contact us soon. More

by ibsuziv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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Jun 17, 2024 -

Serra Nissan responded

I am sure you can understand how busy our GM's can be at times. I will be glad to assist. I am the HR/Compliance Manager. You may email me at tjoyner@serraautomotive.com. Thank you!

June 17, 2024

Good service and low wait times. Good overall experience there with the company. Will return. More

by pdthom1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Whisenant, Amanda Badgwell
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June 12, 2024

Everything has a diagnostic charge. Irritating to get sales calls after each service asking to purchase or trade. More

by Renaykeith61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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June 11, 2024

The people are really nice and the dealership is very clean. Will be back for my next service. More

by stephanie_hrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
June 10, 2024

Great Dealer with great reps that knows how to diagnose and manage resolution with understanding. More

by epting7
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 09, 2024

The service people were very polite and friendly. They made the experience enjoyable and quick. More

by v821miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 07, 2024

Drive my car in for an oil change of over $100 and to have my car check to see why it stalls when driving and then picks back up speed. I was told they could not find the problem and recommended over $2, More

by bpemcneil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Report | Print
Jun 07, 2024 -

Serra Nissan responded

We did diagnose the vehicle, but could not duplicate the problem that the customer was explaining to us. During the diagnosis, the customer's car presented other issues, which might be leading to the issue that they are having with their vehicle, but we could not say for sure since we could not duplicate the issue. We did have to charge the diagnostic fee since we found other items that the customer didn't initially bring the vehicle in for and the repairs being refused.

June 05, 2024

Great customer service however as for the actual service or maybe depending on what type of service feel is long waiting time More

by rosamtafoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
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June 05, 2024

Already completed. Next question would not load appropriately not starting all over, ready to move on. More

by debrn911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Checkout woman at service payment office , Amanda Badgwell
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