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Serra Nissan - Service Center

Birmingham, AL

4.5
1,608 Reviews
Call Service Center (205) 856-2544

1,608 Reviews of Serra Nissan - Service Center

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August 27, 2024

Fast and friendly, they take the time to answer any question and to make sure the services that you need are explained. More

by awcookjr86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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Sep 27, 2024 -

Serra Nissan responded

Thank you so much for your awesome review! We're glad you have experienced the great work we strive for at Serra Nissan, and hope we can continue to earn your business for your future vehicle needs!

August 25, 2024

The dealership was very attentive to what we were looking for.Addressed all options where we can get the best service for what we were looking for. Took time out to explain the contract. More

by Noemail20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dra
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for this kind review, we're so glad you had a great experience with us! We are very grateful you chose us to help with your car needs, and hope you will continue to do so for future needs!

August 25, 2024

Amanda is amazing. She always goes Above and beyond to make sure I know everything going on with my vehicle. More

by drewdebter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for your kind review and shouting out one of our wonderful service team members! You're right - she is wonderful. We hope your experience at Serra Nissan will encourage you to continue choosing us for all your car needs!

August 25, 2024

When new service advisors start it’s always something different. I have been having my oil changed under warranty for years, this last time I was charged when I questioned the advisor he stated my contra More

by smit2518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Report | Print
Aug 28, 2024 -

Serra Nissan responded

We appriciate your patronage and would like to resolve this issue for you, however at the moment, I am unable to answer this review. I don't know when the vehicle was purchased, how old the warranty is, etc. If you would like to provide additional information about your particular situation, I will be glad to look into the issue. Thank you.

August 25, 2024

Thanks for service in a timely manner. I will definitely be back for future service. More

by Reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Reese, we are so glad you had a great experience with us at Serra Nissan! Thank you for your business, and we are thrilled to hear that you plan to return for you future car needs! Welcome to the Serra family, we look forward to welcoming you back!

August 25, 2024

I think that everyone was doing great jobs with every one I seen and including my self and friendly!!! More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for your kind review about our team! We love helping our customers get the best service around, and we're glad that you were able to experience that! We hope you will continue coming back for future service!

August 23, 2024

I absolutely love the staff. Everyone is so kind and willing to help. King and other staff really operate in the SPIRIT OF EXCELLENCE!! More

by susanmcdonald779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DRAGON, VINCE. ALL GET 5 STARS!! , Madison Whisenant, Amanda Badgwell
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Sep 27, 2024 -

Serra Nissan responded

As a dealership that prides ourself on customer service and staff that go above and beyond, we are so grateful and appreciative of this review! We sincerely hope you will continue to come to Serra Nissan for all your car needs!

August 23, 2024

Did not expect to almost over $150 durning my service . When I came in for an oil change. More

by mysmith1064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lying scott
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for your honest review, we are sorry that your service was not what you expected. We appreciate your transparency while also acknowledging our high quality service, and we will strive to improve transparency on our end in the future to ensure a top-notch experience.

August 17, 2024

The service was timely and done great. The waiting area was comfortable and clean. I wish there were free snacks available like in the pass. More

by hintonjoannDNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you for this great review - we appreciate your feedback! We're so glad you had a great experience with us at Serra Nissan, and we think snacks are a great suggestion, thank you! We hope you will continue coming to Serra Nissan for all your car needs in the future.

August 11, 2024

The service was quick and very courteous! Every seemed to have a great attitude with the customers. More

by rasheeda334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the name.
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you so much for your kind review - we are so glad you had an awesome experience with us at Serra Nissan! Thank you for pointing out our strength in awesome customer service and compassion, it is deeply appreciated! We hope you will choose Serra Nissan again for all your service and sales needs!

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