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Serra Nissan - Service Center

Birmingham, AL

4.5
1,608 Reviews
Call Service Center (205) 856-2544

1,608 Reviews of Serra Nissan - Service Center

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September 07, 2024

We received impeccable service with a lower wait time. All the employees were very courteous and kind. Awesome hospitality💐💐💐 More

by GHOSTFACE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you so much, we are so glad to hear about your wonderful experience! Thank you for choosing Serra Nissan for your service needs, we hope you will continue to come back for future needs, and we look forward to serving you!

September 06, 2024

This was my 2nd visit regarding the mileage count not registering promptly. Thanks again for your trained professional technician for solving the problem. Great Servicd with a Smile. More

by lsescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

We are very glad to hear that your experience at Serra Nissan exceeded your expectations! Thank you for choosing us for your vehicle needs, and we hope we can earn your business in the future as well!

September 05, 2024

I love this dealer ship they was very nice and listen to everything I said and what I wanted More

by Joel Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Thank you so much for your kind words, Joel! We are very appreciative of your business and time at Serra Nissan, and hope you will continue to choose us when the time comes for service or a new vehicle!

September 05, 2024

I am very pleased with the service at Serra Nissan. I was greeted immediately. I am always glad to have a cup of coffee as I wait for my car to be serviced. More

by kimyum42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know his name. It was a African American male with a full beard and mustache. He was very funny and gave me advice about what needed to be done to my car
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Sep 27, 2024 -

Serra Nissan responded

We are so glad to hear that you were pleased with your experience at Serra Nissan! We are incredibly appreciative of your business and your kind review, and we hope you will continue to return to Serra for your future vehicle needs!

September 04, 2024

Service department was great. Sales -- I own the most expensive Altima ever. I have greatly overpaid for this Altima, when they "buried" me in negative equity of my older car A More

by ayme.miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Report | Print
Sep 04, 2024 -

Serra Nissan responded

The customer purchased a 2023 Altima in 2022. We gave her fair market value for her trade according to KBB, however the customer owed double that on her payoff. There was no choice but to add the negative equity into the purchase of her Altima. I don't know what the customer is meaning by a $2000 fee. She did have to purchase GAP insurance since she was financing more than the value of the car she was purchasing because of the negative equity. This may be what she is considering to be a fee?

Sep 04, 2024 -

ayme.miles responded

Per the documentation, optional Gap contract was $895 for the full MSRP charged at $32,640+$3500 non-negotiable lifetime powertrain warranty +TTL +$800 document fee, and about $8k in negative equity is what should have been applied/was discussed/expected, as I had a buy back quote from Carvana in hand +the $2,500 added was a "Market Adjustment", and the lady snickered and said "yeah" when I made the comment that it as a "just because we can". What the documentation doesn't clearly show is what all when into the full amount financed at almost $45k PLUS $3k I gave them in cash. BUT, this dealer (judging from their comment) is apparently not concerned with ever wanting me to return, and would like to believe that I am the fool who traded her car with over 15k negative equity already built in.... I am the one who needed a car and signed this paperwork and have paid for this car, so yeah, the most expensive Altima in the southeast.

Sep 05, 2024 -

Serra Nissan responded

The market adjustment that the customer is referring to is, during the time of COVID when vehicles were scarce, manufacturer labels clearly disclosed a Market Adjustment on the retail price of each vehicle. This adjustment was clearly marked on the window sticker of each new vehicle model that it applied to. This adjustment was also disclosed on the quote of the selling price of the vehicle. I have watched the video of this transaction and the selling price of the vehicle, along with the monthly payment, were clearly disclosed during the signing of the contract and deal documents. There is nothing we could have done to make the tranaction more transparent than it already was.

September 03, 2024

I did this survey for Volkswagen, I hope it counts for nissian, Nissan always take care of me and offer great service More

by paris.powell10197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Whisenant, Amanda Badgwell
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Sep 27, 2024 -

Serra Nissan responded

Thank you very much for your praise of Serra Nissan, we deeply appreciate your business! We hope you will continue to choose Serra Nissan for any service or sales needs you have, and we look forward to seeing you again!

August 31, 2024

No offer to change engine air filter, instead suggested a new transmission or to consider a new vehicle. I took the vehicle for a second opinion and they changed the engine air filter. The problem was resolv More

by LISADCHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Report | Print
Sep 03, 2024 -

Serra Nissan responded

The vehicle was a 2016 Maxima and had over 300k miles. She came in for a check engine light and oil change. We scanned it for codes and it had current Mass Air Flow sensor code and current P17F1 CVT Judder. I told her and quoted her for both repairs and she declined. I also emailed and presented a copy of her MPI in which she declined all.

August 29, 2024

Very professional. She has a positive attitude, very knowledgeable and I feel she goes out her way to satisfy a customer More

by SKIPPERELVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Aug 30, 2024 -

Serra Nissan responded

Thank you so much! I have passed this review along to Amanda and her supervisor. We appreciate your patronage and will see you next time!

August 28, 2024

Customer service is helpful when making an appointment and I get service on time when scheduled also the staff is friendly and helpful. They always give reminders call when service is due again because I More

by Bren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

Bren, we love hearing about your excellent experience with Serra Nissan! We are so grateful to earn the pleasure of your business, and hope you will continue to choose Serra Nissan for your vehicle needs!

August 27, 2024

The service department Starr if friendly and professional. They always take my car on time and let me know how long it will take to service it. If additional maintenance is needed, they always More

by peggyward51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Report | Print
Sep 27, 2024 -

Serra Nissan responded

We are so happy to hear about your positive experiences at Serra Nissan! Thank you for choosing Serra Nissan when you are in need of service, we deeply appreciate your business and time! We look forward to seeing you again!

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