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Serra Nissan - Service Center

Birmingham, AL

4.5
1,608 Reviews

1,608 Reviews of Serra Nissan - Service Center

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September 18, 2024

excellent kind easy guaranteed discount low prices sastisfaction guarantee immediate savings recommended quick offer benefit More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

Andy, thank you so much for the opportunity to serve you and for your kind review! We are very glad you experienced our wonderful customer service, and hope to see you again soon!

September 18, 2024

Nothing got done about my vehicle issue! I have filed a complaint with corporate. Hopefully this will get resolved soon. More

by crazgirl2006
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Serra Nissan responded

We are sorry to hear you were not satisfied with your experience. Please reach out to our Service Manager, Dylan, to get this issue resolved. You can call us at 205-856-2544 and ask for Dylan, and we hope we can work towards a resolution soon.

September 15, 2024

Awesome awesome great service awesome awesome awesome awesome awesome awesome great service great service thank you thank you thank you More

by jssfairman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

Thank you for this kind review, we are so grateful you chose Serra Nissan for your vehicle service! We appreciate the opportunity to help you, and hope you will come see us again!

September 12, 2024

They didn't rotate my tires as promises I know this because I marked my tires. More

by nell566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

We are very sorry to hear that your experience at Serra Nissan was not up to your expectations. We want to work to resolve this issue, and ask that you reach out to the dealership at 205-856-2544 and ask for Dylan, our Service Manager.

September 11, 2024

Customer service was excellent and efficient. Although it was busy, the wait wasn't too long. More

by dem.lalisan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

Thank you kindly for your review, we are very glad to hear about your experience at Serra Nissan! We deeply appreciate your business and hope you will come see us again if you are in need of service or a new vehicle!

September 10, 2024

This was my 3rd visit at the Sierra Nissan dealership. As previously, I appreciate their professionalism and outstanding customer service. More

by valerie.abercrombie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

Thank you for such a wonderful review, as well as continuing to choose Serra Nissan for your vehicle's needs! We are especially appreciative of our customers that continue to be part of the Serra Nissan family, and we hope to see you again soon!

September 10, 2024

Serra Nissan Centerpoint is a very professional and quick dealership to work with. I don’t go anywhere else but here for service. More

by brejansee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

Thank you for this kind review, we are thrilled to hear about your wonderful experience! We deeply appreciate your business and the time spent with us, and hope you will return again when you are in need of service or a new vehicle!

September 08, 2024

Car inspection was a disgrace 12 hrs into getting car home headlight out, yet Serra dealership shows they put a new one in, cord fell out under dash, 3 trips to zip tie their installed several hundred do More

by Disappointed with Serra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Cody salesman tire light on and humming said service told him humming was normal and dealership was trying to save money by not dealing with dash lire light. Mr Fuller never called back and Service Dillion never called back the next day after buying ca, Amanda Badgwell
Sep 27, 2024 -

Serra Nissan responded

We are very sorry that your experience at Serra Nissan was not to your expectations, and appreciate your honesty with your review. We strive to provide excellent customer service, and will work to correct the situation and do better moving forward.

September 08, 2024

All I can say is wow, I brought my wife’s car in the dealership to get the regular routine maintenance and instantly I was greeted with wonderful customer service. Me as a person in sales look for thing More

by Keonpettway06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Sep 28, 2024 -

Serra Nissan responded

Thank you! We are thrilled to hear that your experience exceeded your expectations, and will continue to work hard to keep it up! We sincerely hope you will continue to return to Serra Nissan when the time comes for service or a new vehicle, and we look forward to welcoming you back!

September 07, 2024

It’s great customer service every time I come here and the service and sitting area is always clean More

by aprilharris5775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
King
Sep 27, 2024 -

Serra Nissan responded

We are extremely appreciative of your kind review! Thank you for choosing Serra Nissan for your service, we look forward to seeing you again when the time comes for service or a new vehicle!

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