Serra Nissan - Service Center

they let you know how much it is going to cost and what needs to be done to the vehicle. needs to be done to the vehicle. More

Staff was courteous and professional. Such a different atmosphere than before. I was not expecting such a pleasant environment. Please keep it up!!!! Such a different atmosphere than before. I was not expecting such a pleasant environment. Please keep it up!!!! More

I was very pleased with there service they got me in and out very quickly out very quickly More

Promt to provide service. Meet at the car when I pulled up by a very joyous gentleman. Meet at the car when I pulled up by a very joyous gentleman. More

The service on the car was fine however they didn’t stay in contact regarding repairs and completion date. I called several times, left several voicemails and used the texting option that was provided over in contact regarding repairs and completion date. I called several times, left several voicemails and used the texting option that was provided over a week and a half timeframe and never got a response. The receptionist even said she would walk to the service department and deliver a message and I still didn’t get a callback. I had to get a ride to the dealership to inquire about the progress and completion of the job. One simple call or text with an update would have saved me a lot of worries and trouble getting a ride to the dealership just to get a status report. I’m a single person who works a full time job and really needed my car. More

Very nice atmosphere. Courteous and friendly staff. Very professional. Fast and dependable service. I look forward to my next maintenance visit. Courteous and friendly staff. Very professional. Fast and dependable service. I look forward to my next maintenance visit. More

Awesome service and people at this location. I love this location. I would recommend to anyone I love this location. I would recommend to anyone More

Great service. The office staff was very cordial and responsive. They were all very professional and were great to deal with. The office staff was very cordial and responsive. They were all very professional and were great to deal with. More

I didn’t have to wait and they were very quick changing my oil . Good job! my oil . Good job! More

Lack communication and leadership. I spent two hours waiting for my car to get service only to find out the person who do the service wasn’t at work. I informed them what I needed when I spent two hours waiting for my car to get service only to find out the person who do the service wasn’t at work. I informed them what I needed when they set my appointment. So why would you schedule me for a day the guy isn’t working. The only reason I was informed because I went to check on the status. So when I did speak to the manager I informed him that I drove 2 hours for my appointment and waited 2 hours just to be told that they couldn’t do it. The manager looked as if he was lost at no time did he apologize or try to compensate me for my time. This was the worst experience I’ve ever had getting my car serviced period. More