Serra Nissan - Service Center

After 3 visits finally corrected my problem but I was still charged full price when parts were replaced unnecessary because they didn’t know what to do. Manager did not take my complain serious instead still charged full price when parts were replaced unnecessary because they didn’t know what to do. Manager did not take my complain serious instead wants to sell me a new car… I was charged more labor hours that actual time spender on my car, and I was told 4 hours is a flat rate even if only takes two hours (this was told by manager) I want to say Matt in repair service is very professional and understanding More

Amanda is always helpful and very informative. . She's always taken care of us as customers!!! . She's always taken care of us as customers!!! More

Would not accept my extended warranty. I paid out of pocket for a mistaken diagnosis. Not refunded. Lost another afternoon sitting in the waiting room for a reassessment. Service still I paid out of pocket for a mistaken diagnosis. Not refunded. Lost another afternoon sitting in the waiting room for a reassessment. Service still not performed due to an astronomical price quoted for a simple repair. Still not refunded for unnecessary service. Called once the problem I’d went in for was noticed to be unrepaired. Called 3 different days leaving messages with no answer or return call. Someone finally called back to schedule anew appointment to reassess the problem. The technicians are kind and patient. The waiting room is clean, comfortable, and has magazines, snacks, drinks, and a tv. More

I really appreciate your service department and customer service everyone is very helpful and polite. I couldn't ask for a better group of people service everyone is very helpful and polite. I couldn't ask for a better group of people More

Everyone at this dealership is always great and makes sure I’m taken care of. sure I’m taken care of. More

They took the time and thoroughly checked my vehicle out for any problems, and explained. for any problems, and explained. More

The waiting room was clean and had a space to keep the kids entertained. The staff were friendly and helpful. kids entertained. The staff were friendly and helpful. More

Kind courteous prompt And over the top friendly. Know by name and that means a lot Know by name and that means a lot More

I Love the Dealership. ,they are very hospitable kind and courteous,and prices are reasonable ,they are very hospitable kind and courteous,and prices are reasonable More

We've have three cars bought from here and have had superior customer service throughout the process of buying and every service time as well. superior customer service throughout the process of buying and every service time as well. More