Serra Nissan - Service Center

Terrible, mis informative, waste of time, untrained staff. Customer service trash. No intercompany communication. You meet the definition if those "typical and shady" car dealership. staff. Customer service trash. No intercompany communication. You meet the definition if those "typical and shady" car dealership. More

I enjoy the wait because they were respectful patients they took there time n made sure I was comfortable n I got the car I wanted they took there time n made sure I was comfortable n I got the car I wanted More

Great service and excellent customer care. We will definitely be buying a 3rd Nissan from this dealership, We will definitely be buying a 3rd Nissan from this dealership, More

I have always had a great experience at Serra Nissan. Great customer service each time. Great customer service each time. More

The facility is clean. The technician was knowledgeable. I was charged and paid for a misdiagnosis that was not rectified. The technician was knowledgeable. I was charged and paid for a misdiagnosis that was not rectified. More

I called to say I was having trouble with my car and was told by whoever to come in. Once I arrived I was told it would be a charge. I replied I didn't want to pay, the representative (Paulette) left to spe told by whoever to come in. Once I arrived I was told it would be a charge. I replied I didn't want to pay, the representative (Paulette) left to speak with someone and returned asked for my keys. Three hours later she returned and said they removed the part. I was furious because they performed a service on my vehicle without my consent or permission. Then told me I'd have to pay to have it put back on. There is more but that is where the issue began. More

The facility was of no help for me at all. The manager, Eric, was rude. I have the same problem every year at the same time, and they are making me continually pay for the same thing instead o The manager, Eric, was rude. I have the same problem every year at the same time, and they are making me continually pay for the same thing instead of actually fixing the problem. More

I gave that because although the service was great, I was given an 11::00 appointment and stayed there 3hrs without any updates or anything given an 11::00 appointment and stayed there 3hrs without any updates or anything More

The people was nice upon arrival and very professional in their actions. They maintained their professionalism till the end and thanked for allowing them to work on my car (like I was doing them a favor). their actions. They maintained their professionalism till the end and thanked for allowing them to work on my car (like I was doing them a favor). More

Love doing business with this company always easy to deal with always go above and beyond to make sure that I'm always satisfied with always go above and beyond to make sure that I'm always satisfied More