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Serra Nissan - Service Center

Birmingham, AL

4.5
1,609 Reviews

1,609 Reviews of Serra Nissan - Service Center

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June 29, 2023

Very good customer service I will return as soon as I get a chance to More

by HAROLD.WESLEY
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
June 29, 2023

Always courteous and knowledgeable. Treated with the utmost customer service. I am always pleased to have my car serviced there. I highly recommend. More

by tarrantlatoriaDNC
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
June 29, 2023

Customer service was awasome and clean atmosphere. I would recommend to do service with you More

by SHARLA.JARRETT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Whisenant, Amanda Badgwell
June 27, 2023

Good service, and the staff was friendly. Everyone is always nice when I come through More

by SMITHD6020
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
June 26, 2023

I will try my best not to use them again I don't like the ethics that are practiced there More

by CFB
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Matt Higgins
June 26, 2023

This service center was paid to fix the power steering pump on my maxima and its still leaking and wining.every time she bring it back they just refill the fluid....it's steel not repaired!!!!! More

by AB25071978
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
June 25, 2023

The service department never accurately diagnoses the problem which results in return visits. The return visits result in additional costs. The employees are friendly and professional. More

by CHANEL2140dnc
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I do not know which employee assisted in the last visit.
June 25, 2023

Nothing but problems with getting my car repaired. Still not at their shop. Horrible. They deserve no stars. More

by None
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Matt Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
June 25, 2023

Not prompt, no drive, no training to staff, staff on their phones, no communication within dealership. Serra meets the criteria of "shady dealership" you alway hear about. More

by Aaron
Service Price Transparency
Recommend Dealer
No
Employees Worked With
All
June 24, 2023

Upon arrival I was greeted with a smile and informed of what was required of me. The lady who was named Paulette was very helpful and polite as well as professional . More

by hljones48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paulette , Amanda Badgwell
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