Serra Nissan - Service Center

I love the environment and the customer service this dealership brings to its customers daily dealership brings to its customers daily More

Had an appointment on Tuesday at 11:30 and when I got there they said there would be a 2 to 3 hour wait. Short staffed. No one called me regarding the situation and it takes me 40 minutes to get there. T there they said there would be a 2 to 3 hour wait. Short staffed. No one called me regarding the situation and it takes me 40 minutes to get there. Terrible lack on consideration for my time. More

Jane the cashier was an amazing! !! She helped me out so very much!! Thank you Jane! She deserves a raise, kudos and anything else. I watched her assist a dissatisfied customer and !! She helped me out so very much!! Thank you Jane! She deserves a raise, kudos and anything else. I watched her assist a dissatisfied customer and she was so kind and relaxed. She help me try and find something I thought I had misplaced. She is the absolute BEST!!! More

They was polite and curious all and all it was a good experience for me experience for me More

Great place and staff is always so helpful I will always go to this dealership. go to this dealership. More

Like always I was greeted with a smile and excellent customer service from the customer service representative. customer service from the customer service representative. More

Love the Nissan service department. Amanda is awesome. I used this dealer when I owned my Maxima for years, now I bring my Toyota to this Nissan dealer because of how awesome their se Amanda is awesome. I used this dealer when I owned my Maxima for years, now I bring my Toyota to this Nissan dealer because of how awesome their service department is. More

Completed my car in a timely manner and send notifications to my phone with updates notifications to my phone with updates More

(I have been a loyal Nissan customer since 2018, and I normally get my services done at Benton Nissan but decided to give this location a try bc it's closer to me) | scheduled an appointment for an oil ch normally get my services done at Benton Nissan but decided to give this location a try bc it's closer to me) | scheduled an appointment for an oil change and tire rotation for 10:30am. I arrived right on time and parked in the service bay area and no employees came to my car for over 10 minutes. I eventually got out of my car and found a female employee who told me that the male employee must have been enjoying his snack and didn't see me sitting there. She told me it would probably be an hour to hour and a half wait. It's now 1:45 pm and I am STILL here waiting on my car. No updates were given on how much longer I'd be waiting so after almost 3 hours I went and found an employee to ask.. who said "it'll be done in probably like 5 minutes" and that was 15 minutes ago. I will NOT be returning to this location. More

Very nice people. All associates were extremely helpful and friendly. Facilities including the waiting areas and restrooms were clean All associates were extremely helpful and friendly. Facilities including the waiting areas and restrooms were clean More