Serra Nissan - Service Center

It was very considerate and inviting. The experience made me feel that my business mattered and it met my expectations. The experience made me feel that my business mattered and it met my expectations. More

It was freezing in the waiting area. I waited about 2 1/2 hours while my vehile was being serviced. I waited about 2 1/2 hours while my vehile was being serviced. More

Welcome when. I 1st drove up He was very nice listen to what I told him. What i was needing done I 1st drove up He was very nice listen to what I told him. What i was needing done More

I really love my car. I love the way yall take care of your customers. I have made about 10 referrals for you. I love the way yall take care of your customers. I have made about 10 referrals for you. More

The wait was not long. I was in and out in about an hr. I love Nissan. I will stay getting my oil changes from them. I was in and out in about an hr. I love Nissan. I will stay getting my oil changes from them. More

Knowledgeable, efficient and friendly. Always helpful. I'm never disappointed wherever I the my Frontier in for maintenance. Always helpful. I'm never disappointed wherever I the my Frontier in for maintenance. More

Amanda did a wonderful job Waiting area was nice and clean. It was good to have a cuppa coffee water whatever you wanted. Thank you. clean. It was good to have a cuppa coffee water whatever you wanted. Thank you. More

Amanda and the service department were extremely efficient in servicing my car. I did not feel pressured and trusted the report was accurate. efficient in servicing my car. I did not feel pressured and trusted the report was accurate. More

I have a fleet car. I made an appointment a few days before I arrived, giving full details of what I needed fixed. I dropped my car off at 7am, I arrived first, but anot I made an appointment a few days before I arrived, giving full details of what I needed fixed. I dropped my car off at 7am, I arrived first, but another car came later and pulled in the lane next to me, when the door opened, they pulled in first, because of an issue with my battery, my car would not start, there was one tech, he went to the other car first, and while he was being very socialable with that driver, I waited, once he was done, he come over, after I explained why I was there and that I had an appointment, he said ok, but talked with another customer before checking my appointment. I knew I would have to leave the car, I live about 10 mins from the dealership, there was no one there to give me a ride home. As I was walking home I received a text message from the dealership about my car, the message said to use this as a source of communication. Aaround 2pm, I hadn’t heard anything, I texted, no reply. I called, no one answered or called me back. This was Wednesday, the day before thanksgiving. I never received a call or an update the the text. On Friday, the day after Thanksgiving, I called, texted no answer. I called my fleet plan, I learned that they had received a call from the dealership, and was waiting for someone to approve the work order. After 2 hrs , still couldn’t get anyone from the dealership on the phone. I got a ride to the dealership, 3 techs where sitting at the desk, I explained why I was there… While there at the shop I called my fleet co. got the work approved. This was around 10am. Waited all day, couldn’t get anyone one the phone or text. Got a ride to the dealership, learned that my car was ready, they were waiting for payment. I was VERY disappointed with the lack of communication. More

The wait time was horrible. I got there at 730 didn’t leave til 1030 I got there at 730 didn’t leave til 1030 More