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Serra Nissan - Service Center

Birmingham, AL

4.5
1,607 Reviews
Call Service Center (205) 856-2544

1,607 Reviews of Serra Nissan - Service Center

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October 31, 2024

Serra worked diligently to take care of the issues that I was concerned about and in a timely manner. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Serra Nissan responded

Thank you for your feedback - we are very appreciative of your trust in us to address your vehicle's needs and thank you for your time and business with us! We hope to welcome you back for any future car needs as well!

October 29, 2024

Very accurate & quick service. Love the work they complete. Never had any issues. Thank You More

by marticiareed22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Serra Nissan responded

Thank you for your great review! We greatly appreciate you choosing Serra Nissan for your vehicle's service and are so glad to hear about your great experience. We hope to see you again for any future car needs!

October 28, 2024

I'm hoping to change the service of all my vehicles to the Hoover Nissan location as I'm not happy with the Serra location. More

by cowan.kristi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zac Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Serra Nissan responded

We appreciate your feedback and would like to resolve any issues, however we are unable to find a customer file under your name. If you could provide some additional information (the invoice number of your last service or the last six of your vehicles VIN number), we would like to investigate any problems that would cause you to take your service to another dealership.

October 24, 2024

All the customer service personnel was very friendly and and helpful during my time at serria service department More

by rogermcdaniel123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Serra Nissan responded

Thank you for your great review - we are so grateful you chose Serra Nissan for your service needs! We greatly appreciate your time and your business with us, and hope that we can serve you again for any future vehicle needs!

October 24, 2024

Ashley Meeks provided detailed explanation of car diagnosis and service fees. Service completed in a reasonable time frame. Great Customer Service! More

by acook9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Serra Nissan responded

This is great to hear - thank you so much for coming to see us for your service needs! We are very appreciative of your time and your business with us, and hope to earn your business again in the future!

October 24, 2024

Was pleasant pleased with the dealership. Everyone was friendly and knowledgeable on any issues and concerns that I had. Kyng Scott is awesome and I'll gladly return for future oil changes an More

by shannonb2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

Serra Nissan responded

Thank you for your great review! We are very glad you chose Serra Nissan for your service needs, and were able to experience the customer service we pride ourselves on. We look forward to welcoming you again for any future service or sales needs!

October 17, 2024

The staff was very polite and helpful. The service was done quickly and staff made sure we were updated regularly about what was happening with the vehicle. More

by wsara414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Serra Nissan responded

Thank you for your great review - we are so glad you got to experience what sets Serra Nissan apart! Thank you so much for choosing us for your vehicle's service and spending your time with us. We hope to see you again for any future car needs!

October 16, 2024

Very good service and friendly employees. I definitely would recommend this dealership. I have been pleased with my purchase and the customer service. More

by melindarecalde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Serra Nissan responded

Thank you so much for your great review - we deeply appreciate you choosing Serra Nissan for your service needs! Thank you trusting us with your time and your business, we are so glad to hear about your great experience. We hope to welcome you back in the future for any other car needs!

October 13, 2024

He took over for Amanda n took care of me when she didn't even let me know that my car was finish. I was left in the waiting area n had to check n see if me car was finish More

by candimason40dnc
Service Time
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Serra Nissan responded

We apologize for the confusion with our service communication - we are undergoing a few changes with our service advising staff which may have resulted in this particular issue. Regardless, we will strive to be better for all our customers so that your service is prompt, friendly, and highly communicative!

October 12, 2024

I feel that I was taken advantage of by being told that I needed work done on my car that wasn’t really necessary and charged for a service that wasn’t warranted. More

by pdenises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
Report | Print
Oct 15, 2024 -

Serra Nissan responded

We are very sorry that your visit with us was not up to your expectations and there was not a clear line of communication during your visit. If you would like to reach out to our team about your experience, we encourage you to call us at 205-856-2544 and ask for our service manager, Dylan. We appreciate your honest feedback and will use it to be better in the future.

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