Serra Nissan - Service Center

Service the customer I went in to have some work done. Previously having a full inspection and work done at Gosett Volkswagen in Memphis, I knew the issues with my car and I went in to have some work done. Previously having a full inspection and work done at Gosett Volkswagen in Memphis, I knew the issues with my car and how much they would cost. Simply requesting to have the repairs finished, the mechanic said that he was going to clean it up and look at it because the cam cover may not need to be replaced. He knew about the cam cover because I brought in with me the detailed paperwork from the Memphis location. Two days later I received a call saying that in his “professional” opinion he recommend that I trade it in because of the $5000 cost of repairs and 20 hours of labor. Not forgetting I knew what had to be done already. If I wanted to trade it in I wouldn’t have purchased the car “AS IS” just the past January. $5000 is a lot less that $20 or $30 thousand dollars. I’m not sure if he assumed I couldn’t afford to get it fixed or if he just didn’t want to do the work. Either way I don’t feel comfortable taking my car back here because if they were to do it I can’t trust that it be done right and properly. More

Bad experience Service was awful. Had to wait 3 hours for a oil change and tire rotation. I had to lose my whole afternoon because I had to take my daughter (her c Service was awful. Had to wait 3 hours for a oil change and tire rotation. I had to lose my whole afternoon because I had to take my daughter (her car was the one in service) to class by 2 o'clock downtown and then kill 2 hours until she got out of class. More

I HAD A GREAT EXPERIENCE YES I TELL EVERYONE WHAT GOOD SERIVICE I RECEIVE. FAST SERVICE.EVERYONE IS SO HELPFUL AND KIND. THE PRICE IS GOOD. GREAT WAITING AREAR JUST AROUND GRE YES I TELL EVERYONE WHAT GOOD SERIVICE I RECEIVE. FAST SERVICE.EVERYONE IS SO HELPFUL AND KIND. THE PRICE IS GOOD. GREAT WAITING AREAR JUST AROUND GREAT. More

I paid for a diagnostic unnessarily I paid for a diagnostic when only a battery testing was required to inform me my battery had a bad cell. They did not replace the battery at my reque I paid for a diagnostic when only a battery testing was required to inform me my battery had a bad cell. They did not replace the battery at my request., However, I did go back to where I originally bought the battery and it was replaced at no charge. I was out of 138.00 dollars because I made the bad decision to go to Serra when i should have went to Pep Boys!! I was treated better at Pep Boys than at the service center at Serra. (where I purchased my car) the second one in fact!! I will not be returning. and further more I was told at Serra that it was the wrong battery after research I was confirmed the battery was correct it just had a bad cell!!! More

had oil change. did great job always had excellent help from service department when ever I brought my car in. excellent staff always kept me up to date on my repairs. always had excellent help from service department when ever I brought my car in. excellent staff always kept me up to date on my repairs. More

Awesome service everyone was just as nice as could be just an awesome team I wil for sure be coming back to u guys for all my car needs thanks service everyone was just as nice as could be just an awesome team I wil for sure be coming back to u guys for all my car needs thanks More

Dealer ratng My experience with the service department was great. Although I didn’t have a appointment my wait time wasn’t long. The salesman came to see was every My experience with the service department was great. Although I didn’t have a appointment my wait time wasn’t long. The salesman came to see was everyone ok. Showed us where the refreshments were... More

Very good Service was excellent and timely without an appointment. Nobody tried to get me to get things I did not need. Maxine, from the office, was quite helpf Service was excellent and timely without an appointment. Nobody tried to get me to get things I did not need. Maxine, from the office, was quite helpful. More

My experience with the service department was great! I ranked the service department with an excellent experience because I asked a lot of questions and the service department was informative. I was tre I ranked the service department with an excellent experience because I asked a lot of questions and the service department was informative. I was treated with respect and I was also informed what would happen on my next service visit. More