Serra Nissan - Service Center

Nightmare Car horror story and warning. I bought a brand new Nissan Sentra at Serra Nissan in 2013. I've had Sentras for years and I always get manual transmiss Car horror story and warning. I bought a brand new Nissan Sentra at Serra Nissan in 2013. I've had Sentras for years and I always get manual transmissions because they're fun to drive. I've always gotten about 125 thousand miles on my Sentras and I've never had to replace a clutch before close to 100 thousand miles. I have over 30 years experience driving a standard transmission and treating a clutch right. But this past summer, the clutch on my 2013 Sentra, which had only 24,000 miles on it, went bad. The car is still under warranty, so I took it to Serra Nissan service. They told me that with all my warranties and service agreements, the clutch wasn't covered and would cost $1800 to replace. A service manager I could've given birth to told me it went bad because I probably didn't really know how to drive a standard. He brushed off my 30+ years successfully driving a standard, usually getting 100,000 miles or more to a clutch. So last summer, at GREAT expense to me, they replaced the clutch. This January, about 6 months and 6000 miles after they put in the new clutch, the clutch failed again. I am renting a car (again at great expense) and I had the Sentra towed to the service department at Serra Nissan because when they did the work last summer, they told me the repair was guaranteed for 12 months or 12,000 miles. NOPE. They say the guarantee doesn't apply because a clutch is "a wear item." So why tell me I had a guarantee on the replacement of a wear item? FURTHERMORE, they tell me the repair this time will cost $2400. CLEARLY there is something else wrong here. I've successfully maintained clutches on 4 cars and when they put the new clutch in this car, I treated it like it was made out of fine bone china. Serra Nissan offered no help. They recommended that I file a claim with the Nissan corporation. That claim was just denied. So I am going to sell the immobile, useless Sentra to the dealership for whatever I can get, take whatever they give me for it ELSEWHERE, and get a cheap used car. 😡 More

Service Department is awful I went in on yesterday evening around 4:45 to have my oil changed. I told the gentleman at the desk that I needed an oil change and that I had complet I went in on yesterday evening around 4:45 to have my oil changed. I told the gentleman at the desk that I needed an oil change and that I had completed the survey (which gives you a free oil change) and my free oil change should be in the system. He said he could look it up for me. This took about 5 minutes. He then tells me that I gave they a low rating the last time and that the free oil change is only if you give a good review/perfect score. I told me that out of 1,00 points, I only gave them 678. He then proceeded to ask why the score was so low. I explained that their customer service was sub-par. I told him so basically you all are cooking the books; meaning that they are bribing their customers for good reviews in exchange for a free oil change. I told him that no where in the email that I received concerning the survey did it say that I had to give a good review in order to receive the service. It simply says complete the survey and get a free oil change. I told him that the only reason I was there was for the free oil change as the service is not up to par. He told me that he couldn't honor the free oil change, but he could knock something off the price and do it for $19.99. I told him that this is why my review was so low and that he could keep the $19.99 oil change and that I would take my services elsewhere. He told me I wouldn't find a better deal than that one. I told him at that point, it wasn't about the deal, but the service and I would never patronize a business that does not value my service. They were dishonest with the whole survey issue and their reviews are not accurate as they are bribing people for good reviews. At the end of the day, customer services goes a long way for me and theirs is the worst that I have ever received at a dealership. I took my service elsewhere and paid almost twice what Nissan was offering; however, I was treated as a valued customer and that is what counts to me. More

Service Department The Service Dept sucks rude and refuses to own their wrong.Got pissed because I complained to the BBB about poor service told me my business is no lon The Service Dept sucks rude and refuses to own their wrong.Got pissed because I complained to the BBB about poor service told me my business is no longer welcome by the Service Manager guess he is the owner,not but he is rude and he plays the your dumb card because he thinks he is right. I will never return. More

A/C Service I went to the dealership to get the A/C on my car fixed. I went early in the day and did not have to wait. Everyone was very polite and friendly. I wa I went to the dealership to get the A/C on my car fixed. I went early in the day and did not have to wait. Everyone was very polite and friendly. I was in an out in quick order. More

New altima 2013 buying experience Did not have to wait long at all when I purchased my vehicle. Great employees. Great job. Service department employees always courteous when having se Did not have to wait long at all when I purchased my vehicle. Great employees. Great job. Service department employees always courteous when having service done. More

Great maintenance! I always go to Serra Nissan for my maintenance on my leased Nissan. After going to a different dealer the first time after my move to Birmingham, I tr I always go to Serra Nissan for my maintenance on my leased Nissan. After going to a different dealer the first time after my move to Birmingham, I tried Serra and will never go anywhere else! More

Very pleased I own three Nissans always received excellent services. My last visit was to purchase tires. kaily recommended the brand to buy and I am very pleased I own three Nissans always received excellent services. My last visit was to purchase tires. kaily recommended the brand to buy and I am very pleased. More

Customer Service Customer service is wonderful. Everyone there are really nice. The work area was clean and neat. I would recommend this dealership based on the servic Customer service is wonderful. Everyone there are really nice. The work area was clean and neat. I would recommend this dealership based on the service alone. More

Dealer Rater Excellent customer service at this Service Department. Friendly environment and the repair work was itemized in detail. Seating area was clean and Excellent customer service at this Service Department. Friendly environment and the repair work was itemized in detail. Seating area was clean and pleasant. Even though my car had in dept service maintenance, I would recommend others because it was performed in a timely manner. More

Warranty Covered problem Tire gauge light keeps coming on, even though the tire pressure is accurate. Have had it to the dealer twice for repair, to no avail. Left message f Tire gauge light keeps coming on, even though the tire pressure is accurate. Have had it to the dealer twice for repair, to no avail. Left message for Service Manager & never received a call back. More