Serra Nissan - Service Center

My experience was AWESOME!!!!! Tom West is an AWESOME service advisor. He came up with an option to get my car fixed and I can't thank him enough. I will recommend ANY and EVERYONE Tom West is an AWESOME service advisor. He came up with an option to get my car fixed and I can't thank him enough. I will recommend ANY and EVERYONE to visit Serra Nissan for their car service needs. I am and will forever as long as I have a Nissan go to their service department...Tom West YOU ROCK!!!!!! More

My experience with Serra VW last week was positive. I gave this review because I want people to know how knowledgeable the sales and service crew here at Serra VW are. I have had three Volkswagens and I I gave this review because I want people to know how knowledgeable the sales and service crew here at Serra VW are. I have had three Volkswagens and I have taken each of them to Serra VW for service and I have had positive experiences each time. More

Great work In and out within no time excellent service! I would really recommend their service to anyone convent,fast and reliable..go check them out you guys In and out within no time excellent service! I would really recommend their service to anyone convent,fast and reliable..go check them out you guys More

Good Place Always friendly, explains every detail of work done to the vehicle, and work done in a timely manner. They know my vehicle very well and only people I Always friendly, explains every detail of work done to the vehicle, and work done in a timely manner. They know my vehicle very well and only people I trust with my car More

Good service. I was greeted immediately. My car was serviced in the approximated time. My car was washed and my car tag was fixed as a courtesy. I was greeted immediately. My car was serviced in the approximated time. My car was washed and my car tag was fixed as a courtesy. More

Great People They are very courteous, thorough and expedient. They don't try to "add on" issues to run up your bill. They take the time to explain exactly what ne They are very courteous, thorough and expedient. They don't try to "add on" issues to run up your bill. They take the time to explain exactly what needs to be done in order to have your vehicle in excellent working condition. More

Great Everyone is always nice and courteous and explain things in detail about your vehicle. Have never had a problem in all my years coming here. Everyone is always nice and courteous and explain things in detail about your vehicle. Have never had a problem in all my years coming here. More

Service dept. I was denied services to my car due too a bad servey i gave nissan north american by serra nissan service mgr. Roger bradford and the general mgr of s I was denied services to my car due too a bad servey i gave nissan north american by serra nissan service mgr. Roger bradford and the general mgr of sales dept. Saying my survey i filled out cause them money... xxx More

Worst Experience EVER!! My 2010 Maxima was towed there on 1/4/18. They told us it would cost $4000 for a new transmission. I tried to call them several time on Friday, 1/5/ My 2010 Maxima was towed there on 1/4/18. They told us it would cost $4000 for a new transmission. I tried to call them several time on Friday, 1/5/18, to arrange to pick up my car so I could have the work done elsewhere. The service dept never answered the phone nor returned my voice msg. Called several times Saturday. Again, the service dept would not answer the phone. Their voice mailbox was full. Called main line several times and finally asked for a manager. Was told all managers were busy and they would call me back. No call back. Finally called Consumer Affairs Office at Nissan Corporate - it took them 30 minutes to get someone on the line other than the receptionist and conference me in. Finally, i am talking to someone other than the very rude unhelpful receptionist (Jessica). Now, THEY CAN'T FIND MY CAR!! After I provided them with the tow company name and the quote they had given to fix my car it took them an HOUR to find my car. Now they tell me I can't pick it up until the diagnosis fee of $115 is paid. Ok, let me pay that. Nope, can't pay over the phone you have to come here and you can't pay until Monday because our cashier just left. Really! I have been trying for 2 DAYS to make sure my mechanic can pick up the car after hours and now you tell me I can't pay until Monday so he can't pick up till Monday. No way - let's find a way to pay today so we can get the car. They finally agree to take cash if we can get there by 7pm. Great! I'll send someone. Get a call back. We can't accept pymt unless you are picking the keys at same time. Ok, so give us the keys and we will get them to the mechanic. Sorry, can't do that. WHAT? WHY? we can't get your car moved outside the gate tonight. WHY? everyone in the service dept has left for the day and we can't get to the keys and nobody is here that can move it out from behind the dumpster (has to be towed). I have been calling for TWO DAYS DURING BUSINESS HOURS to make sure the car can be picked up after business hours and am now being told there is no way i can get my car until Monday. They promise me they will take care of everything on Monday morning. Now it is Monday and the fee is paid and THEY STILL WILL NOT MOVE MY CAR FOR PICKUP AFTER HOURS. They insist it must be picked up during business hours. WOW!! THREE DAYS AND NUMEROUS HOURS ON THE PHONE TO TELL ME THAT!!! I spent HOURS dealing with these incompetent people. WORST experience with a dealer or service dept ever! No way would i ever trust them to fix anything!!! More

Auto repairs not done! Was told to replace thermostat picked it up with oil repairs they said was needed instead. Requested they sign papers that they did not do the work re Was told to replace thermostat picked it up with oil repairs they said was needed instead. Requested they sign papers that they did not do the work requested. They refused. $600 later and car still running hot. Do not go here for anything! More