Serra Nissan - Service Center

Service The service that i received on Friday October 5, 2018 was good. They use to have better deals but now it's harder to get deals on oil changes, The service that i received on Friday October 5, 2018 was good. They use to have better deals but now it's harder to get deals on oil changes, More

The Job Was Done But I Didn’t feel valued as a customer Overall, the experience was fine. Those I interacted with were professional and the primary goal of my visit was accomplished: my oil was changed. Her Overall, the experience was fine. Those I interacted with were professional and the primary goal of my visit was accomplished: my oil was changed. Here’s the issues I encountered while at the dealership 1. There was a perpetual theme of up-selling. - I was mailed a coupon for a $20 oil change. When I called to redeem the coupon and schedule my oil change, the scheduler wanted to appraise my vehicle. -When I brought my vehicle in, the associate in charge of engaging with customers tried to up sell me with an upgraded oil, which would in turn nullify my coupon. When I refused this, it became apparent that my family wasn’t a priority. This assumption was fully realized in the lack of follow-through. I saw on your wall to, “Ask about a free break inspection.” My rear brakes were squeaking, so I asked for an inspection. After an hour, you associate said that my car was ready. I asked her if they were able to check my brakes. She said that, “it’s difficult to see from the outside, but they look pretty good.” I get it. I wasn’t a very profitable for your crew on that day and your team was overwhelmed and busy; however, this lack of attention to detail does not build within me trust in your dealership. Quite frankly, it makes me feel like just another number that the team had to get through. 2. Your child area was disgusting. All that was in there were a few dirty chairs, a broken tv and a dirty iPad that was formatted to look like a vintage arcade. It made my family feel uncomfortable so I wiped down everything with baby wipes. I would recommend that you delegate the responsibility of that room to someone so that it is clean and welcoming. More

Service The staff is always pleasant and professional. They keep you informed on what’s happening and how long it will take to complete the work. The staff is always pleasant and professional. They keep you informed on what’s happening and how long it will take to complete the work. More

Excelente Excellent amables service is a great way vanessa white she is a great service in Mortimer is a great way to me for buy something there Excellent amables service is a great way vanessa white she is a great service in Mortimer is a great way to me for buy something there More

Friendly and informative I always enjoy taking my car in for service. I am always met by someone with a smile on their face. They are very courteous, friendly and informative I always enjoy taking my car in for service. I am always met by someone with a smile on their face. They are very courteous, friendly and informative Not good at remembering names, so the names may not be correct. More

Excellent Customer Service Service reps always seem anxious to help. Very courteous. Repair/services performed in timely fashion. Nice refreshments and I always leave with a cle Service reps always seem anxious to help. Very courteous. Repair/services performed in timely fashion. Nice refreshments and I always leave with a clean car.🤗 More

Great service Everyone was great from the start to the time I picked up my car. The loaner car was a sweet surprise . The work done as quickly as possible. Everyone was great from the start to the time I picked up my car. The loaner car was a sweet surprise . The work done as quickly as possible. More

Awful Nothing i was told i would be given was fulfilled.I didn't receive my tow reimbursement and my warranty wasn't held up. The car was there for a week b Nothing i was told i would be given was fulfilled.I didn't receive my tow reimbursement and my warranty wasn't held up. The car was there for a week before it was diagnosed. More

Good service The service was excellent because and I would recommend this place to anyone with a nissian car. Service was quick and efficient . Also they value mil The service was excellent because and I would recommend this place to anyone with a nissian car. Service was quick and efficient . Also they value military personnel as well which is a good look on the company. More

MR.Josh & Mr.Kevin are outstanding people. The staff & professional tech's are The best. My wife suffered a Major stroke & they have been There for me. As was the case Monday THANK you Mr. The staff & professional tech's are The best. My wife suffered a Major stroke & they have been There for me. As was the case Monday THANK you Mr.Josh.Mr.Kevin & my oil man. GOD bless Pastor VIC. More