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Serra Nissan - Service Center

Birmingham, AL

4.5
1,608 Reviews

1,608 Reviews of Serra Nissan - Service Center

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November 06, 2018

High energy I drove 65 miles one way because I wanted a professional trained technicaion to repair my beetle. Kory was super nice and prompt, very good at her More

by redmini1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
K or
Nov 06, 2018 -

Serra Nissan responded

Hi there, We are happy to hear Kory was able to assist you with your service but hate to hear you are still having some trouble and that you feel your visit with us was a waste of time. We would like to know more as we believe all of our customers deserve a 5-star experience. Please contact Umair Rehman, General Manager at Umair.rehman@serranissan.com, to provide some additional information offline regarding your recent service visit.

October 28, 2018

I loved it. If your car need service. I recommend Serra Nissan in Centerpoint. Service is great. Employees are friendly and helpful. They go beyond the call of d More

by VeeVee 1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rita Owens, Amy Caretti, Stephanie Ayala, Roger Bradford, Erika Curlette
Oct 30, 2018 -

Serra Nissan responded

Hi there, Thank you for the excellent review and rating!

October 25, 2018

No service I made an appoint to bring my car in at 8am for a problem I was having. I called back about 2pm since I had not received a call from them and was tol More

by dbjorde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Caretti, Vanessa White
Oct 30, 2018 -

Serra Nissan responded

Hi there, we are disappointed to hear about your recent experience with us. Please contact General Manager, Umair Rehman at Umair.Rehman@serranissan.com to discuss further offline in hopes of rectifying this situation.

October 23, 2018

Appointment to examine flaking paint not honored I bought a 2017 Altima brand new 6 months ago from them. Last week, while washing the car, a 1" section of paint just sprayed right off on the kick pa More

by SteveScrimpshire
Customer Service
Recommend Dealer
No
Employees Worked With
I don't know. Young girl with dark hair.
Oct 23, 2018 -

Serra Nissan responded

Hi Steve, Thank you again for bringing this to our attention. We apologize that your experience with us was not the best and are disappointed to hear the service you received was mediocre. We understand your frustration and know your time is valuable and as mentioned before we would like to make it up to you. At your earliest convenience, please contact Umair Rehman, General Manager at Umair.Rehman@serranissan.com as we would like to have a chance to speak with you offline in hopes of rectifying this situation.

October 21, 2018

Airbag Recall I had to take in my Nissan Versa to replace the airbags due to a recall. The service was timely, and the wait was pleasant, and they had snacks! More

by mikehombre
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vanessa White
Oct 22, 2018 -

Serra Nissan responded

Hi Mike, We are delighted to hear your experience with our service department and dealership was great. Please don't hesitate to let us know if we can be of help in the future.

October 18, 2018

Very good service,woud recommend to others; Professional.. Because the service was good and the people was very Professional and Knew what to do and what to say...Thank you. And will invite others for your s More

by DMCCARROLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Caretti, Vanessa White
Oct 18, 2018 -

Serra Nissan responded

Hi there, thanks so much for the excellent review and rating!

October 17, 2018

Everyone is very friendly! They are very helpful and professional. Angel made sure I was happy with my purchase. He also made sure I understood how to operate everything. He was More

by taramhewitt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Caretti
Oct 18, 2018 -

Serra Nissan responded

Hi Tara, thanks for the great review and excellent rating. We are thrilled to hear your experience with us was a great one.

October 16, 2018

Oil change I came in for a oil change and there was a recall and they got me All taking care of there always nice and friendly More

by Jpegues92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rita Owens, Anthony Alston, Amy Caretti
Oct 16, 2018 -

Serra Nissan responded

Hi there, Thank you for the wonderful review and excellent rating. We are so glad to hear the team was able to help and that your experience with us was a great one!

October 12, 2018

great Great Service, no problem, did exactly what I asked to be performed on my car. I also got a diagnosis done and I will come back soon to have the extra More

by Drewblack@Nissan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Caretti
Oct 12, 2018 -

Serra Nissan responded

Hi Drew, Thanks for the excellent review and 5-star rating. We are delighted to hear your experience with us was a great one.

October 09, 2018

Everyone was nice! The reason for the rating is....Nissan is I think one of the best dealership....what good quality vehicle. I am very pleased with my Nissan Altima SL More

by ALMAULDIN61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Schustet, Amy Caretti
Oct 09, 2018 -

Serra Nissan responded

Hi, Thank you for the excellent rating and review!

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