Serra Nissan - Service Center

Basic Maintenance with Top Service From start to finish made sure that I was taken care of. They made appropriate recommendations and did not try to stick me with useless repairs. Also From start to finish made sure that I was taken care of. They made appropriate recommendations and did not try to stick me with useless repairs. Also recommended me to keep an eye on certain issues that have come up with the vehicle. More

Great Staff I had a Great experience when I visited the service department in Centerpoint Al. The staff was very helpful and friendly and made sure that I was get I had a Great experience when I visited the service department in Centerpoint Al. The staff was very helpful and friendly and made sure that I was getting everything I needed... Thanks More

Oil change $59.99 quickly turned into $70+ at checkout....arrived at 7:30 for my appt only to be told there was only ONE technician at present....so it would be $59.99 quickly turned into $70+ at checkout....arrived at 7:30 for my appt only to be told there was only ONE technician at present....so it would be a while. I was late for work. I usually go to Benton Nissan in Hoover at the same time (7:30) and I always make it to work on time. I tried this location based on convenience(I live behind it), but I will more than likely go back to Hoover. I can get in and out over there, eat tasty snacks while I am waiting(donuts, coffee, hot chocolate, chips) More

Great,helpful,fast and knowledgeable about my Kisa. Very helgful and tole care of problem.I would recommend Serra to my friend and anyone else.Fast service and in and out 30 minutes.So happy to have Ser Very helgful and tole care of problem.I would recommend Serra to my friend and anyone else.Fast service and in and out 30 minutes.So happy to have Serra Kia on Hwy 11 Trussville. More

Good service & service advisor Work requested was done timely & professionally, however the vehicle was not reset. Service Advisor was very nice, discussed the recommendations but d Work requested was done timely & professionally, however the vehicle was not reset. Service Advisor was very nice, discussed the recommendations but did not receive a written copy nor emailed copy. The lounge area was NOT CLEAN from the previous day!! More

Service dept good. Sales dept insulting Service pointed out parts that needed replacing n saved transmission worries. It was tech who reminded me front brakes needed attention. All is well t Service pointed out parts that needed replacing n saved transmission worries. It was tech who reminded me front brakes needed attention. All is well there. Sales Departments estimate of my trade in value was so low it was insulting and took too long. And your WiFi was really slow More

Never pull in the service bay! Will NEVER buy another Nissan and will NEVER go back to Serra or recommend it to anyone. It is a shame when you mention a bad experience you had with Will NEVER buy another Nissan and will NEVER go back to Serra or recommend it to anyone. It is a shame when you mention a bad experience you had with the service manager and everyone mentions “his” name and says thank goodness he is gone....says it all!. Should have learned from my first BAD experience. Thanks for nothing again! More

Everyone was so nice I was very pleased with the service that I had. They help me from start to finish. I was worried about my car but they let me no that they will take g I was very pleased with the service that I had. They help me from start to finish. I was worried about my car but they let me no that they will take good care of and they did just that More

I returned for my oil change and tire rotation. I am overall concerned about the conditions of my 2013 Rogue that I purchased from Nissan that is peeling from the original paint job from manufacture I am overall concerned about the conditions of my 2013 Rogue that I purchased from Nissan that is peeling from the original paint job from manufacturer. After speaking with Service Manager I felt assured that whatever it takes Nissan will have my SUV repair. More

Oil Change I gave this rating because they where very nice and cooperative they are very respectful and they have good customer service and will be coming back w I gave this rating because they where very nice and cooperative they are very respectful and they have good customer service and will be coming back when I need something done More