Serra Nissan - Service Center

Service on my Nissan I came for oil change and tire rotation. Also I decided to put new pads on for the squeaky brakes which I was so tired of. The first time I brought th I came for oil change and tire rotation. Also I decided to put new pads on for the squeaky brakes which I was so tired of. The first time I brought the car in they put something on those brakes and was charged $50.00 and no sooner drove awhile and squeaks again. Didn’t bring back but was mad. Waste of money. Also they got white stuff dripped on my wheel covers. Overall dealer is pretty good. Haven’ t had this car long yet. But love it. More

Excellent service..courteous service Very willing to assist in any manner. Always very courteous. Nice waiting area with popcorn, water and coffee. Will continue to use this service depar Very willing to assist in any manner. Always very courteous. Nice waiting area with popcorn, water and coffee. Will continue to use this service department More

Custermer service I have taken my car for 2years over all i love it feel that they keep up with me and my maintaince on my car I have taken my car for 2years over all i love it feel that they keep up with me and my maintaince on my car More

Great service Nice waiting area with free coffee,water,and other snacks.You can watch tv or use internet while your car gets serviced. It would be nice if your car Nice waiting area with free coffee,water,and other snacks.You can watch tv or use internet while your car gets serviced. It would be nice if your car was washed with service. More

Oil Change I loved the experience and the wait time was great (45 min). I have gone to Benton Nissan where I purchased my vehicle and had to wait more than two h I loved the experience and the wait time was great (45 min). I have gone to Benton Nissan where I purchased my vehicle and had to wait more than two hours for just an oil change. So great job Serra. More

No time for APPOINTMENTS!! Had an appointment for water leaking in our 2013 Altima onto front and rear passenger floor boards. Arrived 07:30 for 8:00 appt. I was not pleased w Had an appointment for water leaking in our 2013 Altima onto front and rear passenger floor boards. Arrived 07:30 for 8:00 appt. I was not pleased with interaction of team to mother-in-law. When I called to check on status, I was told they may not be able to get car seen same day (no loaner available for entertaining leaving for days). Was told that I would be notified within 2 hours upon my inquiry on possibility of being looked at. I called back 2 and a half hours later to find that leaving it with the team, that there was no guaranty that it would be looked at. Mother-in-law came back to pick car up. I personally dealt with Amy. It was a female that checked mother-in-law in at 8. More

Pleasant Experience Great customer service, quick diagnosis, and had me in and out of there with same day service. Everyone was very nice and friendly. Was on a schedule Great customer service, quick diagnosis, and had me in and out of there with same day service. Everyone was very nice and friendly. Was on a schedule and they made sure I was well taken care of. More

Communication Not kept informed about the status of our car. Car was there almost two weeks was never offered alternative transportation everyone was nice however Not kept informed about the status of our car. Car was there almost two weeks was never offered alternative transportation everyone was nice however thanks More

Oil change & tire rotation Scott was very helpful and he made sure that I was going away happy with a great deal. And I left there very happy and satisfied. Scott was very helpful and he made sure that I was going away happy with a great deal. And I left there very happy and satisfied. More