Serra Nissan - Service Center

Professional Staff Went in at 10am for an oil change and tire rotation. I was done within and hour. I have gone there in the past and the staff was very helpful and fr Went in at 10am for an oil change and tire rotation. I was done within and hour. I have gone there in the past and the staff was very helpful and friendly. Love how clean and enjoyed the free water and popcorn. More

The worst dealership I’ve ever dealt with I was told the system was down and I’d receive a call back never did. There’s no discount program it les told there was hadn’t received any email abou I was told the system was down and I’d receive a call back never did. There’s no discount program it les told there was hadn’t received any email about it. I’ve gone to Serra Nissan over a year now a lady called me about getting enrolled and NOTHING came from it. How is it a car dealership and no one to wash cars??? My car is never washed every time I bring it there to be serviced. At NISSAN of MOBILE my car is washed every time i don’t even have to ask. I’ve never been told BS about my vehicle. I asked why is my bumper poking out I was told because of the sun and the heat. THAT DOES NOT MAKE ANY SENSE. Every car in the world would have a poking bumper. The professionalism does not exist if you don’t know the reason say that don’t tell your customers BS to get them out of your face. I’m disgusted with Serra Nissan at this point. I’d rather drive to Mobile and servic emu car every couple months. I have never been disappointed by service there. NOT ONCE! More

Fast, friendly and professional We're waiting for me at my appointment time and took my vehicle in for it's scheduled service. Completed on a timely manner while I waited in the very We're waiting for me at my appointment time and took my vehicle in for it's scheduled service. Completed on a timely manner while I waited in the very comfortable customer waiting area. Very nice people and very knowledgeable. More

BATTERY REPLACEMENT The service was great, the people were fantastic, the showroom was nice and clean, it had a nice selection of food and drink. The cars were nice on t The service was great, the people were fantastic, the showroom was nice and clean, it had a nice selection of food and drink. The cars were nice on the showroom floor. I had a very nice expierence. More

Excellent I had trouble with my tire and was very satisfied with the service. They took me to work and brought my car back to me I had trouble with my tire and was very satisfied with the service. They took me to work and brought my car back to me More

Excellent Service I was called about a special and scheduled the service within a cpl days. They got my car in and serviced within a cool hours. I was called about a special and scheduled the service within a cpl days. They got my car in and serviced within a cool hours. More

TERRIBLE It took me 3 trips to get a window replaced. I called on September 13 and spok with Courtney who ordered my window and was cery profesaional. Had an a It took me 3 trips to get a window replaced. I called on September 13 and spok with Courtney who ordered my window and was cery profesaional. Had an appt the following day on Saturday September 14 with Amanda. Then was told by Amanda they wouldn’t be able to get me and and to come back on Momday and she would give me a loaner vehicle and put the window under my manufacturers warranty. That was a LIE. Then was told by the service manager Scott Fuller that I would have to pay upfront and be reimbursed by my insurance because they did not have a collision center. Scott quoted me $580.50. I left and went back the next day at 9 a.m. and they repaired the window quickly, however the bill was ove $600.00. When I told them what I was quoted by Scott Fuller they corrected the bill like I had a coupon. Nothing was handled professionally and I will NOT go back to that dealer. More

First time warranty work I just purchased a Nissan Murano. There were some issues with the sensors, so I chose the dealer closest to me. I made an appointment, and when I ar I just purchased a Nissan Murano. There were some issues with the sensors, so I chose the dealer closest to me. I made an appointment, and when I arrived they were ready for me. I was told it would most likely take more than an hour, but offered to shuttle me back to work. I told them I had to have it back by 4:00, and it was right on time. They took care of all my concerns. This will be my service center for my future needs, warranty or not. More

What the point of making an appointment? Everyone was super friendly and nice BUT I had a 1:00 “express” oil change appointment. My car was not taken back until 1:50. It should not take almos Everyone was super friendly and nice BUT I had a 1:00 “express” oil change appointment. My car was not taken back until 1:50. It should not take almost 2 hours for a 15 minute oil change. More

Great Service The service department is always professional and willing to take the time to explain what’s going on and make sure you are well taken care of The service department is always professional and willing to take the time to explain what’s going on and make sure you are well taken care of More